Christian Nelson
Baton Rouge,LA
Summary
Pilot- Large Volume Team Specialist with 8+ years of experience in customer care, telehealth scheduling, and medical records management. Skilled in handling high-volume data, ensuring HIPAA compliance, and optimizing operational efficiency. Proficient in computer software systems and data reporting, with a growing fluency in artificial intelligence.
Overview
8
8
years of professional experience
Work History
Large Volume Team - LVT
LaSalle Network
11.2024 - Current
- Conducted outreach Site level for larger requests for Episource - LVT queue.
- Learned and adapted quickly to new technology and software applications Episource - LVT queue.
- Applied Provider Database details during outreach Episource - LVT queue.
- Self-motivated, with a strong sense of personal responsibility Episource - LVT queue.
- Helped meet demand by clients to retrieve charts before deadlines Episource - LVT queue.
- Real-life applications of Excel/Google Sheets highlighting project deadlines, and chart count Episource - LVT queue.
- Worked closely with leadership on specific sites for targeted help Episource - LVT queue.
- Researched and resolved medical record discrepancies.
- Managed time efficiently in order to complete all tasks within deadlines Episource - LVT queue.
- Used critical thinking to break down problems, evaluate solutions and make decisions Episource - LVT queue.
- Strengthened communication skills through regular interactions with others Episource - LVT queue.
- Worked within Sales Force to compile and review information Episource - LVT queue.
- Piloted Data Visualization - Tableau Episource - LVT queue.
Medical Records Retrieval Specialist
LaSalle Network
06.2023 - 11.2024
- Maintained accurate contact information, ensuring successful retrieval for audits for Episource- CMG queue.
- Facilitated communication between Hospitals and Physicians offices by organizing and distributing chase lists for Episource- CMG queue.
- Followed up with medical staff regarding pending and Quality Fail Charts for Episource- CMG queue.
- Verified accuracy of patient information in medical records for Episource- CMG queue.
- Collaborated with cross-functional teams to develop sales force reporting for Episource- CMG queue.
- Openness to learning up-to-date knowledge of relevant policies and regulations for Episource- CMG queue.
- Worked well in a team setting, providing support and knowledge for Episource- CMG queue.
- Fielded concerns surrounding medical records requests, liaising between health plans, and providers for Episource- CMG queue.
- Ensured patient privacy by diligently adhering to HIPAA regulations when handling sensitive medical information for Episource- CMG queue.
- Handled high call volumes professionally while providing accurate information regarding Invoice status , Quality Assurance Pass Charts, and affiliated medical records requests for Episource- CMG queue.
- Transcribed phone calls and logged call notes to Sales Force for transparency for Episource- CMG queue.
- Worked effectively in fast-paced environments for Episource- CMG queue.
Customer Care
Randstad
07.2022 - 05.2023
- Company Overview: Chico's FAS- Remote
- Managed inbound/outbound calls, resolving customer issues, enhancing satisfaction, and driving sales
- Placed online orders via Oracle, ensuring accuracy and timely processing for optimal customer experience
- Identified customer needs, provided solutions, and recommended alternatives to improve service quality
- Organized store operations and supervised staff, ensuring efficient workflow and high performance
- Chico's FAS- Remote
Social Media Evaluator
TELUS International
08.2021 - 10.2022
- Assessment up to 30 ads per day evaluated and provided feedback on Facebook and Instagram
- Able to clearly express thoughts and feelings in English, both verbally and in writing
- Installed applications, and troubleshooting, and addressing software issues with limited support
- Typed speed and accuracy
- Reviewed and rated web content using a web application to support the measurement of search data relevance
- Analyzed data and preparing feedback on it
- Able to follow instructions, work independently and meet the time conditions of the project
Data Collection Team
TELUS International
04.2022 - 07.2022
- Conducted business analysis, offering actionable insights and best practices for operational improvements
- Collected and recorded data using iOS software and Siri for the Sunshine Study project, ensuring data accuracy
- Submitted 10 daily prompts through designated applications, improving data reliability
- Interacted with smart assistant on phone 10 times daily to enhance voice recognition capabilities
- Conducted voice building, testing, and tuning for pronunciation and script recording, ensuring clarity
- Normalized and processed text models to maintain data consistency and reliability
Customer Service
Weed Man Lawncare Service
03.2022 - 06.2022
- Conducted outbound sales calls using company leads, effectively pitching lawn care and pest control services
- Generated and emailed accurate quotes using MS Excel, ensuring customer satisfaction
- Maintained detailed notes on customer requests, contributing to improved service quality
TeleHealth Appointment/Scheduler
Advantmed Provider Network
09.2021 - 03.2022
- Managed high-volume lead sheets, ensuring HIPAA compliance and effective communication
- Facilitated communication between insurance companies and patients, explaining additional plan benefits
- Conducted over 200 outbound calls daily to schedule tele-health and in-person visits with nurse practitioners
Product Knowledge
Concentrix
12.2020 - 02.2021
- Company Overview: H&R Block
- Seasonal role assisting customers with tax software queries, leveraging cloud systems for efficient support
- Resolved login issues and provided troubleshooting, ensuring smooth user experience
- Utilized SalesForce as a knowledge base, enhancing customer service quality
- H&R Block
Assistant Store Manager
Rainbow Shops
10.2020 - 11.2020
- Handled keyholding responsibilities, maintaining store security and operational readiness
- Balanced cash registers and facilitated accurate bank deposits, ensuring financial accuracy
- Led a team of 10 employees with the Store Manager, improving staff performance and store productivity
Manager
Tanger Outlet
12.2019 - 03.2020
- Company Overview: GH BASS
- Transparent communication
- Participated department meetings, one-on-one meetings, and appropriate email
- Maintaining and improving relationships with the client
- Meeting the sales targets of the organization through effective preparation
- The ability to work independently
- Cash handling and remittance
- GH BASS
Assistant Manager
Cato Corporation
07.2019 - 12.2019
- Supervised and guided staff to maximize performance, resulting in measurable improvements
- Prepared and controlled the store's budget, achieving significant cost efficiency
- Implemented strategies to enhance staff productivity and store profitability
- Monitored financial performance, ensuring budget adherence and operational efficiency
- Oversaw daily operations and managed a team of 7, ensuring smooth workflow and high productivity
- Maintained accurate cash register balances, contributing to financial integrity and audit readiness
- Facilitated digital bank deposits, improving transaction efficiency and security
- Implemented seasonal merchandising changes, enhancing store layout and customer experience
- Coordinated shipping and unloading processes, ensuring timely inventory management
Administrative Coordinator
ADT Security Services
07.2018 - 01.2019
- Liaison between departments, employees, and external parties
- Managed clerical and administrative duties
- Utilized computer aids and software to carry out clerical duties
Manager on Duty
Mattress Firm
10.2016 - 01.2017
- Maintained and improved relationships with the client
- Meeting the sales targets of the organization through effective preparation
- The ability to work independently
- Cash handling and remittance
Education
Bachelor of Science - Mass Communications
Dillard University
New Orleans, LABachelor of Science - Business
University of Phoenix
Metairie, LA04.2013
High School Diploma -
Warren Easton High School
New Orleans, LA05.2010
Skills
- Sales Force
- Office Management
- Microsoft Office
- Scheduling
- Insurance Verification
- Administrative Duties
- Schedule Coordination
- Office Workflow Support
- ICD-10 Coding
- Obtaining Authorizations
- Software Applications
- Documentation Scanning
- Data Analysis
- Artificial Intelligence
- Confidentiality
- Business Analysis
- Excel
- Quality Assurance
- Organization Skills
- Time Efficiency
- Troubleshooting
- Technical Skills
- Data Entry
- Conflict resolution
- Teamwork and collaboration
- Tableau Software
- Google Docs
Timeline
Large Volume Team - LVT
LaSalle Network
11.2024 - Current
Medical Records Retrieval Specialist
LaSalle Network
06.2023 - 11.2024
Customer Care
Randstad
07.2022 - 05.2023
Data Collection Team
TELUS International
04.2022 - 07.2022
Customer Service
Weed Man Lawncare Service
03.2022 - 06.2022
TeleHealth Appointment/Scheduler
Advantmed Provider Network
09.2021 - 03.2022
Social Media Evaluator
TELUS International
08.2021 - 10.2022
Product Knowledge
Concentrix
12.2020 - 02.2021
Assistant Store Manager
Rainbow Shops
10.2020 - 11.2020
Manager
Tanger Outlet
12.2019 - 03.2020
Assistant Manager
Cato Corporation
07.2019 - 12.2019
Administrative Coordinator
ADT Security Services
07.2018 - 01.2019
Manager on Duty
Mattress Firm
10.2016 - 01.2017
High School Diploma -
Warren Easton High School
Bachelor of Science - Mass Communications
Dillard University
Bachelor of Science - Business
University of Phoenix
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