Kaianna Overstreet
Denham Springs
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring relevant work experience to your team.
Overview
5
5
years of professional experience
Work History
Patient Access Representative (Hybrid)
Our Lady Of The Lake
Baton Rouge, LA
06.2022 - 08.2023
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Resolved patient billing issues in line with established guidelines.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Engaged with patients to provide critical information.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Clerk
Diocese Of Baton Rouge
Baton Rouge, LA
07.2018 - 09.2020
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Provided support for meetings by scheduling appointments, preparing materials, and taking detailed minutes.
- Coordinated travel arrangements for colleagues, including booking flights, hotels, transportation services for seamless business trips.
Education
Certificate - Medical Billing And Coding
Louisiana State University At Eunice
Eunice, LA07.2024
High School Diploma -
Belaire High School
Baton Rouge, LA05.2017
Skills
- Sliding Scale Determination
- Building Rapport and Credibility
- Healthcare systems navigation
- Benefits Explanation
- Punctual and Hardworking
- Documenting and Recording Information
- Patient documentation
- Attention to Detail
- Patient Confidentiality and Data Security
Timeline
Patient Access Representative (Hybrid)
Our Lady Of The Lake
06.2022 - 08.2023
Clerk
Diocese Of Baton Rouge
07.2018 - 09.2020
Certificate - Medical Billing And Coding
Louisiana State University At Eunice
High School Diploma -
Belaire High School
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