- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Playing Sports
- Animal Welfare Advocacy
Hannah Patterson
New Orleans
Summary
Management professional with a track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering a positive work environment. Eager to leverage transferrable skills to contribute to a new and challenging role.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Zumiez
08.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Completed/Managed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Generated repeat business through exceptional customer service
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect
- Collaborated with the management team to develop strategic plans for business growth and improvement
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments
- Increased sales through effective merchandising strategies and targeted promotions
Server
Rotolo's Pizzeria
06.2023 - 08.2023
- Demonstrated strong multitasking skills by managing tables simultaneously without compromising service quality
- Worked with POS systems to place orders, manage bills, and handle complimentary items
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relations
- Assisted in training new hires, providing guidance on restaurant standards and best practices
Sales Associate
Marble Slab Creamery
08.2020 - 01.2021
- Helped customers find specific food products, answered questions, and offered food product advice
- Engaged customers in friendly, professional dialogue to determine needs and wants
- Handled money transactions efficiently while adhering to company money-handling policies, ensuring accuracy in all financial exchanges
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Built relationships with customers to encourage repeat business
Education
Associates of Business Management/Entrepreneurship - Business Management
Delgado Community College
New Orleans, LA01-2025
Skills
- Sales expertise
- Strong work ethic
- Exceptional customer service
- Team leadership
- Excellent people skills
- Multitasking strength
- Problem solving skills
- Reliable and punctual
- Point of Sale (POS) system operations
- Professional and positive
- Money handling
Accomplishments
- Won Employee of the Period 11 months out of the fiscal year
- Earned an incentive-based award for exceptional performance in retail sales of $200,000 for the fiscal year
Interests
Timeline
Assistant Manager
Zumiez
08.2023 - Current
Server
Rotolo's Pizzeria
06.2023 - 08.2023
Sales Associate
Marble Slab Creamery
08.2020 - 01.2021
Associates of Business Management/Entrepreneurship - Business Management
Delgado Community College
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