BRIDGET JACKSON
Bossier City
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Customer Relations and Service Satisfaction. Highly valued and respected for expertise and keen insight in negotiating policy, developing and implementing strategic plans, and obtaining desired results. Proficient in job execution and proven track record of success in compliance, detail responsiveness, process improvement and leadership.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Sedgwick
03.2022 - Current
- Facilitating Appointments and Procedures: Scheduling diagnostic tests like X-rays, MRIs, CT scans, ultrasounds, Number Analytics explains and other procedures while minimizing wait times.
- Patient Communication and Education: Explaining diagnostic procedures, preparation instructions, and what to expect during and after the tests.
- Information Gathering and Management: Collecting and documenting patient information, medical history, allergies, and ensuring the accuracy and confidentiality of patient records within HE systems.
- Coordinating Referrals and Follow-Ups: Arranging referrals to specialists based on diagnostic findings and scheduling necessary follow-up appointments and consultations.
- Working with Insurance and Billing: Verifying insurance coverage, obtaining pre-authorizations, and explaining out-of-pocket costs and payment options to patients.
- Collaborating with the Care Team: Working closely with radiologists, technologists, nurses, and other healthcare professionals to streamline the diagnostic process.
- Quality Assurance and Improvement: Potentially participating in quality improvement initiatives related to diagnostic imaging processes and patient satisfaction.
- Patient Advocacy: Addressing patient concerns, answering questions, and ensuring a positive patient experience throughout the diagnostic journey.
- Stakeholder Liaison: Serving as a point of contact for patients, vendor partners, claims adjusters, and nurse case managers, ensuring effective communication and coordination regarding referrals.
Patient Access Representative
Ochsner LSU Health
09.2019 - 03.2022
- Successfully coordinates patient relations including greeting patients and family, schedule appointments, maintain confirmation schedules, provides test results and coordinate insurers.
- In-charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients and taking copays.
- Performs daily reports which includes billing and coding entry, applying copays to accounts as well as manually entering charges that do not extract.
- Expertise in navigating insurance company websites to obtain pre-authorizations and referrals to confirm coverage and resolve issues.
- Daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/post-operative instructions.
- Assists in training of new hires on scheduling, conflict resolution and serves as a subject matter expert to current staffs.
ER Admissions Clerk
Northern Louisiana Medical Center
05.2012 - 09.2019
- Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
- Obtains signed statement from patient to protect hospital's interests.
- Assigns patient to room or ward. Explains hospital regulations such as visiting hours, payment of accounts, and schedule of charges.
- Reviews patient's medical records and confer with physicians and other medical providers to gain complete understanding of the patient's needs.
- Developing a file/chart on each admission, entering data into the computer, and communicating with the unit nurses and physicians on duty regarding the new admission.
- Collaborating with multiple disciplines and departments to provide the best services for our clients, aiding the sheriff's departments and ER staff with drop-offs and pickups, and prioritizing duties as directed by the Director of Admissions, etc.
- Consistently praised for efficient handling of administrative duties (e.g. billing and bookkeeping, patient processing, answering phones, maintaining records).
Ward Clerk
Jackson Manor Nursing Home and Rehabilitation
07.2010 - 10.2011
- Accountable for outstanding customer service to all external and internal customers.
- Organizing and maintaining medical records, answering phones and correspondence.
- Data entry, billing and tracking usage of medication.
- Organizing and maintaining office, scheduling appointments, travel arrangements.
- Maintained expenses and accounts, customer service.
- Office duties, filing, data entry, customer service.
- Answering phones, setting new accounts, processed a number of different reports.
- Interacted with physicians and Director of Nurses and LPNs on daily basis.
- Responsible for highly sensitive and confidential information, comply with all HIPAA laws and regulations.
Education
Graphic Design -
Sessions College of Graphic Design Online
01.2019
Associates - Business Technology
Louisiana Delta Community College
Monroe, LA01.2017
Certificate - Office Technology
North Texas Job Corps
McKinney, TX01.2003
Skills
- Health Assessments
- Insurance Knowledge
- Treatment Planning
- Patient Education
- Schedule Management
- Data Entry
- Reports & Documentation
- Bulk Filing
- Patient Relations
- Customer Service Support
- Quality Assurance
- Exceptional Telephone Etiquette
- Data Entry
- Client Relations
- Communication Skills
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Database Management
- Microsoft Office
- Billing
- Diagnosis Coding
- ICD-10 Entry
- CPT
- HIPAA Compliance
Timeline
Patient Care Coordinator
Sedgwick
03.2022 - Current
Patient Access Representative
Ochsner LSU Health
09.2019 - 03.2022
ER Admissions Clerk
Northern Louisiana Medical Center
05.2012 - 09.2019
Ward Clerk
Jackson Manor Nursing Home and Rehabilitation
07.2010 - 10.2011
Associates - Business Technology
Louisiana Delta Community College
Certificate - Office Technology
North Texas Job Corps
Graphic Design -
Sessions College of Graphic Design Online
Similar Profiles
Jose PerezJose Perez
ERISA Specialist/Administrative Assistant at SedgwickERISA Specialist/Administrative Assistant at Sedgwick
Danyale M. MayhueDanyale M. Mayhue
LOA Coordinator Examiner (Remote Worker) at SedgwickLOA Coordinator Examiner (Remote Worker) at Sedgwick
Ambrea MasseyAmbrea Massey
Accommodation Claims Specialists at SedgwickAccommodation Claims Specialists at Sedgwick
Lauren SmithLauren Smith
Member Support Specialist at Infuze Credit UnionMember Support Specialist at Infuze Credit Union
Ray PeaceRay Peace
Regional Sales Manager at National Tank & EquipmentRegional Sales Manager at National Tank & Equipment