Leonard Rossi
Ponchatoula
Summary
Proven expertise in cooking and customer service, honed at Steele Skillet, where I excelled in maintaining high cleanliness standards and preparing meals under tight deadlines. Achieved a high accuracy rate in order handling, enhancing customer satisfaction and repeat business. Demonstrated exceptional multitasking abilities, ensuring efficient and personalized service.
Overview
18
18
years of professional experience
Work History
Food Truck Cook
Steele Skillet
04.2022 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Hospitality Server
Butter And Jam
03.2020 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hospitality Waiter
Nautilus Diner
07.2006 - 03.2020
- Maximized efficiency in serving large groups by coordinating with team members on proper order-taking techniques and dividing tasks accordingly.
- Contributed to event planning and execution, delivering exceptional service for special occasions and large parties.
- Upheld a welcoming atmosphere by greeting guests upon arrival and promptly addressing any special requests or accommodations needed throughout their visit.
- Conducted inventory management tasks, minimizing waste while ensuring adequate supplies were available for smooth operation.
- Maintained cleanliness throughout the dining area, adhering to strict sanitation standards for a safe dining environment.
- Improved teamwork and communication among staff members by actively participating in pre-shift meetings and offering constructive feedback.
Education
Business Administration
University of New Orleans
New Orleans, LA08.1997
Skills
- Customer Service
- Cooking
- Cleaning and organization
- Food handling
- Food Preparation
- Strong attention to safe food handling procedures
- Exceptional customer service
- Cash Handling
Timeline
Food Truck Cook
Steele Skillet
04.2022 - Current
Hospitality Server
Butter And Jam
03.2020 - 09.2021
Hospitality Waiter
Nautilus Diner
07.2006 - 03.2020
Business Administration
University of New Orleans
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