Byron Ford
Baton Rouge
Summary
Highly motivated and adaptable professional with a strong background in [customer service, retail, hospitality, or other relevant fields]. Skilled in communication, problem-solving, and handling customer inquiries with professionalism and empathy. Proven ability to thrive in fast-paced environments, manage multiple tasks, and learn new systems quickly. Eager to bring a positive attitude, strong work ethic, and a commitment to delivering excellent customer experiences to a call center role.
Overview
5
5
years of professional experience
Work History
Direct Service Worker
All Kare Alternative
01.2023 - 10.2024
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Server/ fast food worker
BJ's Restaurant & Brewhouse
01.2020 - 02.2023
- Delivered high- quality service to customers in a fast pace environment, taking orders and ensuring timely delivery on food and beverages.
- Reduced customer complaints by identifying recurring issues and suggesting process improvements.
- Assisted with training new employees on customer service best practices and restaurant operations
- Inspected dishes and utensils for cleanliness.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
No Degree - Diploma
Scotlandville Magnet Highschool
Baton Rouge, LA05-2020
Skills
- Team collaboration
- Adaptability to new systems
- Organizational and time management skills
- Problem solving
- Quality program protocols
- Light housekeeping
- Care plan development
- Customer service
- Safety monitoring
- Medication administration
- Behavioral management
- Patient care
- Attention to details
- Multi-tasking and prioritization
Timeline
Direct Service Worker
All Kare Alternative
01.2023 - 10.2024
Server/ fast food worker
BJ's Restaurant & Brewhouse
01.2020 - 02.2023
No Degree - Diploma
Scotlandville Magnet Highschool
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