Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Pursley

Lafayette

Summary

Results-driven Analyst with expertise in data analysis and fraud detection. Highly skilled in conflict resolution, ensuring customer satisfaction, problem-solving and communication. Proven ability to enhance client satisfaction through effective dispute resolution and critical thinking. Skilled in training and mentoring teams, fostering a collaborative environment that boosts performance and operational efficiency. Committed to developing innovative strategies for fraud prevention.

Overview

9
9
years of professional experience

Work History

Fraud Analyst

Global Payments
03.2024 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.

Technical Service Representative

AT&T Wireless
08.2020 - 01.2024
  • Diagnosed & repaired technical issues
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.


Shift Manager

GPS Hospitality
08.2016 - 02.2023
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Medical Assistant Diploma - Nursing

Unitech Training Academy
Lafayette, LA
10-2021

High School Diploma -

Lafayette High School
Lafayette, LA
05-2017

Skills

  • Critical thinking
  • Call center experience
  • Technical support
  • Data analysis
  • Fraud detection & prevention
  • Dispute resolution
  • Computer proficiency
  • Active listening
  • Client Referrals
  • Communication

Timeline

Fraud Analyst

Global Payments
03.2024 - Current

Technical Service Representative

AT&T Wireless
08.2020 - 01.2024

Shift Manager

GPS Hospitality
08.2016 - 02.2023

Medical Assistant Diploma - Nursing

Unitech Training Academy

High School Diploma -

Lafayette High School
Aaliyah Pursley