Dedicated professional with extensive experience in customer service and technical support. Adept at managing high-volume inbound calls and maintaining strong customer relationships, contributing to enhanced satisfaction and team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
CVS Minute Clinic
Remote
11.2025 - 03.2026
Provide patients with information on their deductible for their insurance plan, submit appeals, take payment in form of check or debit/credit card, help patients refill prescriptions, schedule patient appointments for minute clinic urgent care, engage deeply with customers, manage customer communication, managed high-volume inbound calls.
Healthcare Representative
SGA Healthcare
Remote
07.2023 - 11.2025
Provided accurate and appropriate information to answer questions, set appointments, resolve complaints, issue new healthcare cards & maintained solid customer relationships by handling questions and concerns with speed and professionalism.
Assisted patients with understanding insurance benefits.
Technical Support Representative
Concentrix
Remote
02.2022 - 07.2023
Provided customer satisfaction by ensuring fast friendly service, constantly seeking new ways to improve.
Provided accurate and appropriate information, resolved issues by handling each concern with speed and professionalism, and provided real-time technical assistance.
Customer Service Representative
Everise
Remote
08.2020 - 01.2022
Upsold products and services by recommending relevant options and delivering precise information to enhance customer satisfaction.
Maintained strong customer relationships by engaging personally with each customer, troubleshooting devices, processing payments, and streamlining ticketing system workflows.