Summary
Overview
Work History
Skills
Timeline
Generic

Aaliyah Rambo

Bossier City

Summary

Dedicated professional with extensive experience in customer service and technical support. Adept at managing high-volume inbound calls and maintaining strong customer relationships, contributing to enhanced satisfaction and team success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVS Minute Clinic
Remote
11.2025 - 03.2026
  • Provide patients with information on their deductible for their insurance plan, submit appeals, take payment in form of check or debit/credit card, help patients refill prescriptions, schedule patient appointments for minute clinic urgent care, engage deeply with customers, manage customer communication, managed high-volume inbound calls.

Healthcare Representative

SGA Healthcare
Remote
07.2023 - 11.2025
  • Provided accurate and appropriate information to answer questions, set appointments, resolve complaints, issue new healthcare cards & maintained solid customer relationships by handling questions and concerns with speed and professionalism.
  • Assisted patients with understanding insurance benefits.

Technical Support Representative

Concentrix
Remote
02.2022 - 07.2023
  • Provided customer satisfaction by ensuring fast friendly service, constantly seeking new ways to improve.
  • Provided accurate and appropriate information, resolved issues by handling each concern with speed and professionalism, and provided real-time technical assistance.

Customer Service Representative

Everise
Remote
08.2020 - 01.2022
  • Upsold products and services by recommending relevant options and delivering precise information to enhance customer satisfaction.
  • Maintained strong customer relationships by engaging personally with each customer, troubleshooting devices, processing payments, and streamlining ticketing system workflows.

Skills

  • Microsoft Excel
  • Data Entry
  • Payment processing
  • Problem-Solving
  • Strong Communication
  • Time Management
  • Multitasking
  • Conflict Resolution

Timeline

Customer Service Representative

CVS Minute Clinic
11.2025 - 03.2026

Healthcare Representative

SGA Healthcare
07.2023 - 11.2025

Technical Support Representative

Concentrix
02.2022 - 07.2023

Customer Service Representative

Everise
08.2020 - 01.2022
Aaliyah Rambo