Abigail Taylor
Covington
Summary
Adept Operations Manager with a proven track record at Michaels, enhancing operational efficiency and employee performance through expert leadership in team management and problem-solving. Skilled in inventory control and customer service, consistently meeting financial targets and improving service delivery by fostering a culture of accountability and excellence.
Overview
8
8
years of professional experience
Work History
Operations Manager
Michaels
03.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
Office Mangaer
Mains Market
07.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Connections Academy
Louisiana05.2016
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Employee relations and conflict resolution
- Planning and Implementation
- Inventory Control
Accomplishments
- Promoted to Store Manager temporarily twice due to current Store Manager being sent to train another store.
- Consistently exceeds expectations every year in reviews.
- Promoted to OPS after 6 months with the company.
Hobbies
I enjoy many hobbies including painting, singing, crafting of all kinds, language learning and cooking.
Languages
French
Elementary
Japanese
Elementary
Timeline
Operations Manager
Michaels
03.2017 - Current
Office Mangaer
Mains Market
07.2016 - 03.2017
High School Diploma -
Connections Academy
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