Travelling and Multitasking
Abolaji Olorunrinu
Product Operations
Yaba, Lagos
Summary
Innovative Product Operation leader with 13+ years of experience delivering exceptional services across, operations, control and audit, leadership. Results-oriented and collaborative professional bringing expertise in product management and SOD in Operations.
Overview
12
12
years of professional experience
2
2
Certifications
1
1
Language
Work History
Head of Digital Payment and Remittances
EgolePay Limited
06.2021 - Current
- Collaborated with cross-functional teams to deliver cohesive digital branding, ensuring consistency across all channels.
- Managed relationships with external vendors such as creative agencies or software providers to ensure timely delivery of high-quality products/services at optimal costs.
- Prioritized projects and implemented individual employee growth and learning plans.
- Partnered with creative team to develop processes for working collaboratively to achieve company objectives.
- Build business partnership with other third-parties for smooth business operation.
- Work with the remittances and reconciliation unit in monitoring daily transactions from financial exposure.
- Ensure API documentations shared are duly complied with for integration.
- Ensure end to end testing on all products are carried out before go-live.
- Develop new partnership opportunities with third parties by harnessing payments API capabilities.
- Manage commercial and strategic partnership with Banks, switches and other payment companies.
Operation Manager
Cicoserve Payment
12.2020 - 06.2021
- Manage all operational activities.
- Implemented quality control systems that boosted overall product consistency and reliability.
- Facilitated smooth collaboration between departments through clear communication channels.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Ensure full compliance to the statutory body PCI DSS, CBN among other regulators.· Collected regular customer and employee feedback, interpreting findings to enable corrective action.
- Defined and implemented strategies to increase revenue performance.
Head Revenue Assurance & Remittances
Cicioserve Payment
09.2019 - 12.2020
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Ensure daily reconciliation of all transactions across banks and wallets
- Ensure prompt resolution of chargebacks and other dispute raised both internal and external.
- Drive improvements to the budgeting and forecasting processes.
- Identify potential areas of development in the current processes and work streams, working with relevant departments to provide timely solutions.
- Maintain contact with banks and switches for prompt issues resolution.
- Generate CBN Risk based assessment report, revenue and agents' performance report weekly.
- Ensure no claims or dispute on DRS defaulted to system accept.
Reconciliation & Settlement Analyst
Union Bank Of Nigeria Plc
12.2014 - 08.2019
- Analyzed complex data sets to identify trends and discrepancies, ensuring accurate settlements.
- Ensure daily reconciliation of all EFT, identify gaps and treat accordingly internally or with third-party
- Mitigated risk by closely monitoring daily transactions, identifying potential issues before they escalated into larger problems.
- Leveraged advanced analytical skills to detect anomalies within large data sets, preventing potential financial losses.
- Identified areas of improvement for settlement processes, leading to reduced cycle times and increased accuracy.
- Served as a liaison between internal departments and external partners for seamless communication during the settlement process.
- Ensure chargebacks are treated withing the agreed SLA
Sales Coordinator -Contract
Dangote Group
10.2013 - 11.2014
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
- Training and supervision of sales/customer service reps
- Manage sales team operations to ensure friendly and efficient transactions at point of sale
- Achieving sales objectives by planning, developing, implementing, and evaluating merchandising, and then developing field sales action plans
- Improve product marketability and profitability by researching, identifying, and capitalizing on market opportunities, improving product packaging idea
- Identification of potential customers.
Operations Officer
United Bank For Africa
07.2012 - 08.2013
Education
MBA - Advanced AI & Future of Automation
Nexford University
Washington, USA 04.2001 -
Bachelor of Science - Economics
University of Nigeria, Nsukka
Enugu State, Nigeria 04.2001 -
Skills
Excellent communication skill
undefinedAccomplishments
- Achieved successful recoup of system accepted transactions of N60M through effectively followup with banks
- Successfully launched agency banking with Egolepay limited
- Was awarded the best processor in Union bank 2017
Certification
Certificate in computing skills
Interests
Timeline
Head of Digital Payment and Remittances
EgolePay Limited
06.2021 - Current
Operation Manager
Cicoserve Payment
12.2020 - 06.2021
Head Revenue Assurance & Remittances
Cicioserve Payment
09.2019 - 12.2020
Operation Management
06-2018
Reconciliation & Settlement Analyst
Union Bank Of Nigeria Plc
12.2014 - 08.2019
Sales Coordinator -Contract
Dangote Group
10.2013 - 11.2014
Operations Officer
United Bank For Africa
07.2012 - 08.2013
Certificate in computing skills
11-2007
MBA - Advanced AI & Future of Automation
Nexford University
04.2001 -
Bachelor of Science - Economics
University of Nigeria, Nsukka
04.2001 -
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