Abra Alexander
Rosedale
Summary
Dependable Application System Analyst with proven problem-solving skills. Expertise in managing complex projects and improving workflows, ensuring efficient operations and enhanced patient safety. Keeps clear, concise, and detailed project notes and skilled in time management, critical thinking, and technical troubleshooting. Strong communication skills enhance collaborative teamwork to deliver operational efficiency and reliable results. Retail pharmacy experience provides extraordinary customer service, maintaining positive relationships with medical professionals, and excelling in conflict resolution.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Application System Analyst 3
FMOLHS
Baton Rouge, LA
03.2008 - 06.2021
- Built, implemented, and supported Willow Inpatient, Willow Ambulatory, and Willow Inventory applications for FMOLHS facilities.
- Collaborated with interface team to implement system integration with multiple third party vendors for both Willow Inpatient and Willow Ambulatory applications. Vendors include: Pyxis, OmniCell, Talyst, DoseEdge, Emporos, and others.
- Maintained, managed, and corrected errors in interface error queues.
- Implemented the use of 340B inventory for 340B pharmacies with Willow Ambulatory go-live.
- Maintained inpatient pharmacy billing error queues and created detailed help documents for continued maintenance of queue.
- Maintained multiple inpatient pharmacy formularies and drug lists, supporting efficient Computerized Physician Order Entry and medication reconciliation.
- Helped with medication, order set, and one step med build.
- Helped streamline medication barcode scanning to enhance patient safety.
- Completed Epic upgrades for Willow Inpatient, Willow Ambulatory, and Willow Inventory applications.
- Utilized Project Management methodology to manage multiple projects simultaneously ensuring efficient project development and completion.
- Maintained accurate records to maximize performance in supported applications.
- Developed cost-conscious ideas and methods to improve daily tasks and workflows throughout the Health System.
Certified Pharmacy Technician
Wal-Mart Pharmacy
Port Allen, LA
11.1999 - 12.2019
- Entered patient profiles and insurance information into the electronic health record.
- Regularly communicated with third party insurance companies to resolve patient specific third party issues.
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medications.
- Efficiently answered multi-line phone calls and processed high volumes of order requests from nurses, physicians, and other pharmacies.
- Provided exceptional customer service at pharmacy drop off and pick up stations.
- Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase invoices.
Education
Licensed Practical Nurse -
Louisiana Technical College
Baton Rouge, LANo Degree - Elementary Education
Louisiana State University
Baton Rouge, LAHigh School Diploma -
Livonia High School
Livonia, LASkills
- Dependable
- Organized
- Able to Multi-task
- Self-sufficient
- Proactive
- Time Management Skills
- Problem Solving Skills
- Critical Thinking Skills
- Great Communicator
- Remarkable Team Player
- Quick Learner
- Exceptional Teacher
Certification
- Certified Pharmacy Technician
- Willow Inpatient
- Willow Ambulatory
- Willow Inventory
Timeline
Application System Analyst 3
FMOLHS
03.2008 - 06.2021
Certified Pharmacy Technician
Wal-Mart Pharmacy
11.1999 - 12.2019
Licensed Practical Nurse -
Louisiana Technical College
No Degree - Elementary Education
Louisiana State University
High School Diploma -
Livonia High School