Abresha Wyatt
Mansfield,LA
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Experienced Medical Assistant
Outpatient Medical Center
10.2023 - 06.2024
- Prepared clients for exams, took vital signs, performed in-office lab procedures and EKGs, and aided with medical procedures
- Devoted team player; passionate about providing excellent patient care
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Lead
Tyson Foods
01.2018 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Teleperformance
01.2015 - 12.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Improved resolution time with effective problem-solving for customer complaints.
Education
Medical Assistant -
Remington College
Shreveport, LA09.2023
Medical Office Administration -
Remington College
Shreveport, LA10.2022
High School -
Mansfield High School
Mansfield, LA05.2012
Skills
- Microsoft Office Knowledge
- Medical Filling & Charting
- General Organizational
- Office Management
- Customer Service
- Scheduling
- Vital Signs
- Venipuncture/Phlebotomy
- Urinalysis
- Basic Lab Procedures
- Direct Patient Care
- Call Center Operations
Certification
- Certified Clinical Medical Assisting, NHA, K8W5L4R2
- Current First Aid Certification/BLS, American Heart Association
Timeline
Experienced Medical Assistant
Outpatient Medical Center
10.2023 - 06.2024
Lead
Tyson Foods
01.2018 - 12.2020
Customer Service Representative
Teleperformance
01.2015 - 12.2018
Medical Assistant -
Remington College
Medical Office Administration -
Remington College
High School -
Mansfield High School
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