Dynamic Financial Aid Specialist with expertise in loan processing and policy interpretation at New Orleans Baptist Theological Seminary. Successfully enhanced student engagement through informative workshops, increasing application submissions. Known for strong problem-solving abilities and meticulous attention to detail, ensuring accurate financial aid reporting and effective communication with students and families.
Overview
5
5
years of professional experience
Work History
Financial Aid Specialist
New Orleans Baptist Theological Seminary
06.2025 - Current
Reconciled accounts receivable balances with awarded financial aid funds for accurate reporting purposes.
Provided expert guidance to students and families regarding loan repayment options, debt management, and financial planning strategies.
Evaluated student appeals for reconsideration of their financial aid eligibility based on extenuating circumstances or special conditions.
Enhanced student awareness of financial aid opportunities by conducting informative workshops and presentations.
Streamlined communication channels between students, parents, and the financial aid office to ensure timely resolution of inquiries.
Increased financial aid application submissions by streamlining the application process and providing clear instructions for students.
Flex Instructor
New Orleans Baptist Theological Seminary
01.2025 - Current
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Observed and adopted new techniques from skilled instructors and lecturers.
Increased student participation via engaging lectures and assignments.
Assistant General Manager
Papa Johns Pizza
06.2020 - 11.2024
Handled cash accurately and prepared deposits.
Motivated, trained, and disciplined employees to maximize performance.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Crew Member
Dunkin
11.2024 - 05.2025
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.