Adam Huffman
Lake Charles,LA
Summary
Experienced tech professional seeking a dynamic opportunity to expand knowledge and advance career. Eager to apply valuable skills and insights gained from exceptional mentors. Committed to giving back and honoring their guidance by becoming a skilled and proficient professional in the field.
Overview
7
7
years of professional experience
Work History
Systems Engineer III
National Networks
02.2024 - Current
- Develop, deploy, and maintain customer networks, Windows AD, and Azure AD environments
- Lead a team of techs, mentoring and training them in everything IT related
- Maintain internal ticketing, AV, and RMM solutions, as well as maintaining internal networks and servers
- Completed software updates and assessed security patches for optimized computer use.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
Project Manager/Engineer
National Networks
10.2022 - 02.2024
- Developed and managed project plans and timelines, ensuring projects were delivered within scope and on schedule
- Facilitated regular status meetings with customer contacts to provide updates on project progress and address any concerns or challenges
- Built and deployed and migrated many types of servers including Domain Controllers, Terminal Servers, and File Servers
IT Support Specialist
Savit Solutions
01.2022 - 10.2022
- Created and set up new Microsoft 365 tenants for clients, as well as, make sure that Azure and Intune are setup for zero-touch deployments
- Perform email migrations from other email suites to Microsoft 365
- Support clients using the Connectwise suite of software
- Managed high levels of call flow and responded to technical support needs.
System Engineer II
National Networks
03.2018 - 12.2021
- Help customers get their issues resolved over the phone and onsite
- Provide good customer service and make sure that the customer is satisfied when I am done assisting them
- Manage my time in a way that helps me take care of as many tickets as possible
Education
High school degree -
Barbe High School
Lake Charles, LA05.2016
Skills
- Building Relationships
- Consistently Meeting Goals
- Infrastructure Engineering
- Client service and support
- Disaster recovery
- Network infrastructure administration
- Switches and routers
- Troubleshooting and diagnosis
- TCP/IP protocol
- Network architecture
- Network security
- Firewalls
Technical Certifications
- CompTIA A+
- Microsoft MTA: Windows Operating System Fundamentals
- Apple Certified Support Professional 10.13 & 10.12
Timeline
Systems Engineer III
National Networks
02.2024 - Current
Project Manager/Engineer
National Networks
10.2022 - 02.2024
IT Support Specialist
Savit Solutions
01.2022 - 10.2022
System Engineer II
National Networks
03.2018 - 12.2021
High school degree -
Barbe High School
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