Adam Ortiz
Shreveport,LA
Summary
Experienced IT specialist supporting mission-critical infrastructure in large-scale fulfillment centers. Skilled in proactive system monitoring, preventative maintenance, and rapid issue resolution to ensure high availability and operational efficiency. Strong background in multi-site support, root cause analysis, and implementing scalable, long-term solutions. Recognized for technical leadership, clear communication, and full ownership of issues from identification through resolution.
Overview
3
3
years of professional experience
Work History
IT Support Engineer I, Level 4
Amazon
Shreveport
10.2025 - Current
- Provide on-site and remote technical support at multiple facilities
- Support Windows and macOS environments within a high-availability corporate setting
- Perform network engineering tasks, including firewall deployment, switch configuration, and structured cabling support
- Manage deployment, configuration, and maintenance of enterprise firewalls and switches
- Oversee corporate network services, including device provisioning and connectivity troubleshooting
- Lead local technical projects such as site upgrades, hardware refreshes, and system deployments
- Act as technical lead for operational readiness initiatives, coordinating hardware installation, testing, and go-live activities
- Participate in on-call rotations to support multiple regions
- Prepare and deploy endpoint devices and peripherals for secure remote access
- Execute advanced troubleshooting to restore systems and minimize downtime
- Develop and maintain technical documentation and training materials
- Manage printer deployment projects, diagnosing and resolving configuration issues
- Contribute to resolving large-scale network configuration issues across multiple sites
- Train new technicians on remote support tools, troubleshooting workflows, network diagnostics, and operational monitoring
- Deliver high-quality customer service by collaborating with stakeholders to resolve technical issues
IT Support Engineer I
Amazon
Shreveport
10.2025 - Current
- Key Responsibilities:
- Deliver advanced technical support to ensure warehouse operations run smoothly
- Manage on-call rotations for critical IT infrastructure
- Troubleshoot and resolve complex network and endpoint issues using the OTS-Support system
- Maintain and support network infrastructure and IT equipment
- Achievements:
- Recognized with ‘Extra Mile’ and ‘Helping Hand’ awards for exceptional support services
- Contributed to achieving 99.9% system uptime for critical operations
- Selected for participation in a specialized technical support team
IT Support Associate II
Amazon
Shreveport
06.2024 - 10.2025
- Key Responsibilities:
- Provide tier 2 support for warehouse technology needs
- Manage IT asset inventory and equipment distribution
- Implement security protocols and best practices
- Achievements:
- Awarded ‘Plus One’ for process improvements
- Maintained full compliance with IT security standards
IT Equipment Coordinator
Amazon
Patterson
10.2022 - 06.2024
- Key Responsibilities:
- Coordinate deployment and management of IT assets
- Perform routine hardware troubleshooting and maintenance
- Oversee inventory management systems
- Achievements:
- Improved equipment deployment procedures
- Maintained 100% inventory accuracy
Skills
- Proficient in diagnosing and resolving intricate IT challenges promptly and effectively Reliable across diverse sites, adept at communicating technical information to both technical and non-technical audiences Strong ownership mindset, ensuring issues are fully resolved and documented
- IT Infrastructure Support
- Technical Troubleshooting
- Asset and Inventory Management
- Team Leadership and Training
- Process Optimization
- Emergency Response Coordination
- System Documentation and Knowledge Sharing
Timeline
IT Support Engineer I, Level 4
Amazon
10.2025 - Current
IT Support Engineer I
Amazon
10.2025 - Current
IT Support Associate II
Amazon
06.2024 - 10.2025
IT Equipment Coordinator
Amazon
10.2022 - 06.2024