Addison Smith
Gibsland
Summary
Adept at navigating challenging market conditions, I significantly enhanced customer satisfaction and operational efficiency at WildThang Custom Meats Processing. Leveraging strong decision-making and interpersonal skills, I spearheaded initiatives that improved compliance, inventory management, and team leadership, driving continuous process improvement and fostering robust customer relationships. Developed critical skills in project management and team leadership within fast-paced operational environments, now seeking to transition into new field. Demonstrated success in optimizing processes and driving efficiency. Looking to apply these transferable skills in fresh and challenging context.
Overview
1
1
year of professional experience
Work History
Manager of Operations
WildThang Custom Meats Processing
11.2023 - 08.2024
- Ensured compliance with industry regulations, company policies, and best practices within all areas of operation.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple orders simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Contributed to inventory management by monitoring stock levels.
Education
MBA - Business Administration And Management
Louisiana Tech University
Ruston, LA05-2028
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Inventory management
- Time management
- Safety procedures
- Problem-solving
Timeline
Manager of Operations
WildThang Custom Meats Processing
11.2023 - 08.2024
MBA - Business Administration And Management
Louisiana Tech University
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