Adekunle Zaid
Senior Operations Manager
Lagos
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Professional IT support specialist with extensive experience in troubleshooting, network configuration, and user assistance. Skilled in diagnosing technical issues, providing timely solutions, and enhancing system performance. Known for strong team collaboration, adaptability, and achieving consistent results. Recognized for excellent communication, problem-solving abilities, and customer-focused approach.
Overview
13
13
years of professional experience
Work History
Health Insurance Broker
Health Energy
10.2023 - Current
- Assisted clients with claims processing, ensuring a smooth experience during difficult times.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
- Called potential clients to set up appointments according to mutual availability.
Operations Manager
Z's Place
07.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
IT Technical Support Representative
EVSA
05.2019 - 02.2020
- Collaborated with cross-functional teams to develop strategies for improving IT service delivery and user experience.
- Enabled seamless business operations by ensuring continuous availability of critical systems and applications.
- Facilitated smooth software implementations through meticulous planning, coordination with vendors, testing compatibility with existing infrastructure, training users on new features/functions as needed.
- Increased system uptime with proactive monitoring and maintenance of hardware, software, and network components.
IT Team Lead
Mobitel Nigeria LTD
03.2013 - 11.2018
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
- Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
Education
Bachelor of Science - Computer Science
Lagos State University
Lagos 05.2001 -
Skills
Problem-solving
Customer service
Performance monitoring
Staff management
Team leadership
problem-solving
I define the problem clearly, gather relevant information, and identify the root cause to ensure the real issue is addressed
I remain flexible in changing situations and persist in finding solutions, even when facing challenging, non-routine problems
Timeline
Health Insurance Broker
Health Energy
10.2023 - Current
Operations Manager
Z's Place
07.2020 - Current
IT Technical Support Representative
EVSA
05.2019 - 02.2020
IT Team Lead
Mobitel Nigeria LTD
03.2013 - 11.2018
Bachelor of Science - Computer Science
Lagos State University
05.2001 -