Adepeju Ajose
Executive Assistant
Lagos,LA
Summary
Dedicated executive assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Incident Resolution Manager
Emerging Travel Group
01.2024 - Current
- Ensuring the swift and efficient resolution of issues from both retail and corporate clients, submitted as requests through the CRM system.
- Provides clients with guidance on all matters related to bookings and our products.
- Communicates with suppliers, hotels, and clients via email and telephone.
- Listened to team members' feedback and proactively addressed concerns.
- Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
- Utilizing CRM systems and our internal databases for effective workflow management.
- Fostered strong relationships with key clients
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
- Negotiated dispute settlements with clients, securing favorable outcomes while preserving business relationships.
- Delivered regular reports on resolution metrics, providing valuable insights into areas needing improvement.
- Proactively identified potential problems before escalation, taking appropriate action to resolve them promptly.
- Mentored junior team members, sharing knowledge and expertise to enhance their skills and performance.
- Conducted root cause analysis on customer disputes, resulting in the implementation of preventative measures.
- Established strong working relationships with key stakeholders, fostering a collaborative environment for issue resolution.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Executive Assistant
Brusivel Oil and Gas Limited
03.2019 - Current
- Serve as the primary point of contact for the executive, ensuring efficient communication management
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Support the Executive in handling special projects by conducting research, performing data analysis, and preparing reports
- Draft, review, and refine correspondence, reports, and presentations
- Maintain an organized and well-equipped Executive Office with all necessary resources
- Liaise with other departments to ensure seamless operations
- Organize complex travel plans, including flights, accommodations, and ground transportation
- Create comprehensive travel schedules and ensure all required documentation, such as visas and permits, is prepared and in order
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
TPP Precheck Specialist General
Emerging Travel Group
11.2023 - 01.2024
- Assisting clients and partners by addressing their inquiries regarding additional services.
- Engaging in communication with hotels via email and telephone.
- Accurately documenting all relevant information and tasks performed in the CRM system to maintain a comprehensive record of work completed.
- Streamlined communication processes between customer service and other departments to improve issue resolution.
- Provided exceptional service to high-profile clients, ensuring swift resolution of their concerns.
- Maintained detailed records of all customer interactions, resolutions, and follow-up actions.
Hotel Precheck Specialist
Emerging Travel Group
11.2022 - 11.2023
- Assisting clients and partners by addressing their inquiries regarding additional services.
- Engaging in communication with hotels via email and telephone
- Accurately documenting all relevant information and tasks performed in the CRM system to maintain a comprehensive record of work completed.
- Facilitated workshops and seminars on specialist subjects, establishing thought leadership and promoting best practices.
- Limited access to facility computers to maintain confidentiality of customer's information.
Business Development Officer
OCO Industrial services Limited
11.2011 - 11.2013
- Sourcing for contracts for the company
- Follow up on existing contracts
- After sales services of our equipments and services
- Making sure prompt delivery of projects and equipments
- Promoting the company image, products and services
- Scheduling meetings between our clients and our management were applicable.
Online Customer Care Representative
MTN Communications Limited
01.2009 - 07.2011
- Effectively and Effeciently resolve customer queries using the correct applications
- Maintaining the acceptable service quality standards
- Escalate and route customer issues to relevant process operators using REMEDY
- Enlighten and educate customers on products and services
- Provide advice to customers on what package(s) will suit their needs
- Promote company Product and services
- Compensate customers using SIEBEL where necessary.
News Reporter and Editor
Federal Radio Corporation of Nigeria
10.2007 - 10.2008
- Sourcing for news stories
- Writing and editing the news stories
- Making sure it contains the 5W's and H
- Presenting the edited news stories before the broadcast time to enable the newscaster read over the news stories before broadcast.
Public Relations Officer
Primelink Computer College
01.2000 - 01.2001
- Portraying the company in a good light
- Marketing the company goods and services
- Sourcing for customers for the company
- Registering new intakes and providing discounts where necessary.
Executive Assistant
BRADE Consulting Limited
06.2014 - 06.2018
- Coordinating and booking travel arrangements and planning itineraries as required
- Managing diaries and organizing meetings and appointments
- Visa Application
- Document control and management
- Travel Reservations
- Manages and maintain the petty cash
- Collating and filing of expenses
- Carrying out protocol duties
- Managing information data as well as record tracking
- Carrying out administrative and secretarial task
- Maintain the database of vendors
- Manages the day to day smooth running of the office
- Managing confidential information with discretion
- Organizing events and conferences
- Reminding the manager/executive of important tasks and deadlines
- Typing, compiling and preparing reports, presentations and correspondence
- Managing databases and filing systems
- Store company documentation in a safe and orderly manner, and in line with company policies and procedures
- Accurately update information as required, assist with file migrations and audits
- Maintain the database of clients
- Manage Vendor Document Register, Contractor Document Register, Reports and Correspondences
- Handling of correspondence on behalf of the Managing Director
- Providing administrative support for Directors and Business Development Managers
- Managing and administering the scheduling of weekly, monthly, quarterly meetings
- Checking where conflicts occur and resolving in good time
- Determine quantity and timing of office deliveries
- Communicate via phone and email ensuring that all administrative assistant duties are completed accurately and delivered with high quality and in a timely manner
- Submit and reconcile expense reports
- Develop, lead and execute purchasing strategies
- Create and maintain documentation database at all project stages
- Budget control and implementation
- Assist Project Managers and Engineers develop and maintain documents such as minutes of meetings, specifications, drawings, procedures, approvals and related items
- Supporting Operations of the company by providing their needs
- Provide adequate document control support to project especially bid packaging
- Organize office operations and procedures.
Education
Higher National Diploma - Mass Communication
The Polytechnic Ibadan
Ibadan 03.2002 - 03.2004
Post Graduate Diploma - Management
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 06.2024 - Current
Skills
Effective Communications skills
Analytical and problem-solving skills
Effective Communications skills
Attention to detail with high level of accuracy
Effective organizational skills Strong organizational and planning skills in a fast-paced environment
Proficiency in Microsoft packages
Time management skill
Excellent interpersonal skills
Document handling
Adaptability and flexibility
Professionalism
Multitasking Abilities
TroubleshootingExcellent interpersonal skillsLeadership skillsTeam building skillsAnalytical and problem-solving skillsEffective Communications skillsMicrosoft Word Zendesk Customer Satisfaction Customer Service Management Leadership Contact Centers Customer Retention De-escalationAttention to detail with high level of accuracyEffective organizational skillsStrong organizational and planning skills in a fast-paced environmentProficiency in Microsoft packages such as Microsoft Word, Excel, PowerPoint, Access & OutlookTime management skillPersonal Information
Nationality: Nigerian
Training
- HOW MAY I HELP YOU?(induction training), Lagos
- Workforce Management Training, Lagos
- Quality Assurance Management Training, Lagos
- General HSE, Lagos
- Oil and Gas Business Development, Lagos
- Advanced Microsoft Excel, Lagos
- Microsoft Word, Lagos, 01/01/2013, 12/31/2013
- Office Management, Dubai
- Certified Document Control, Lagos
- Commonwealth Leadership Training Course, Lagos
Certification
Document control
Education
Ibadan,other
Languages
C2,6
Custom Section
The Polytechnic, Ibadan, Oyo, HND Mass Communication, 01/01/2001, 12/31/2004
Timeline
Post Graduate Diploma - Management
Ahmadu Bello University
06.2024 - Current
Incident Resolution Manager
Emerging Travel Group
01.2024 - Current
TPP Precheck Specialist General
Emerging Travel Group
11.2023 - 01.2024
Hotel Precheck Specialist
Emerging Travel Group
11.2022 - 11.2023
Executive Assistant
Brusivel Oil and Gas Limited
03.2019 - Current
Executive Assistant
BRADE Consulting Limited
06.2014 - 06.2018
Business Development Officer
OCO Industrial services Limited
11.2011 - 11.2013
Online Customer Care Representative
MTN Communications Limited
01.2009 - 07.2011
News Reporter and Editor
Federal Radio Corporation of Nigeria
10.2007 - 10.2008
Higher National Diploma - Mass Communication
The Polytechnic Ibadan
03.2002 - 03.2004
Public Relations Officer
Primelink Computer College
01.2000 - 01.2001