Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
● Drove substantial business growth by acquiring a diverse portfolio of new customers, resultingina20%increase in SME accounts within the fiscal year, exceeding the set acquisition targets.
● Cultivated and maintained strong relationships with new SME clients, achieving a remarkable15%improvement in customer retention rates. This dedication to client relations played a pivotal role in ensuring ongoing business partnerships.
● Exceeded performance expectations consistently by surpassing daily, weekly, and monthly targets by an average of 10%, showcasing a proactive approach to achieving and surpassing budgetary goals.
Documentation and Organization