Adrian Andrus
Carencro
Summary
Hardworking and dedicated employee known for effective work habits with several-year experience in servicing. Pursuing employment options where good customer service and positive attitude will make a difference. Proficient at identifying problems and uses appropriate resources to find solutions. Accustomed to working flexible shifts and changing work schedules.
Overview
11
11
years of professional experience
Work History
Field Service Technician
Ahm Furniture Repair
Houston
04.2016 - 03.2024
- Communicated effectively with vendors, upper management, and peers.
- Communicated with clients for outstanding customer service and to increase repeat business
- Performed onsite repairs of equipment and furniture at customer locations.
- Diagnosed and repaired mechanical and structural issues up to Manufacturer standards
- Assembled and disassembled Mechanical parts to replace damage parts
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Prepared detailed reports documenting service activities performed on each job site.
- Installed new components or replaced defective parts to restore functionality.
- Operated hand tools and power equipment according to corporate safety procedures.
- Completed all necessary paperwork for service calls in a timely manner.
- Wrote detailed service reports describing work completed, issues and recommendations.
- Delivered outstanding customer service on field visits to meet company guidelines
- Assisted with training as a Supervisor of new field technicians in proper installation techniques, repairs and safety protocols.
Service Repair Technician
Rooms To Go
Lafayette
01.2013 - 04.2016
- Performed onsite repairs of equipment and furniture at customer locations.
- Communicated effectively with upper management and team
- Communicated with clients for outstanding customer service and to increase repeat business.
- Assembled and disassembled Mechanical parts to replace defective parts
- Operated hand tools and power equipment according to corporate safety procedures
- Completed scheduled appointments on time to drive quality service.
- Diagnosed problems and determined solutions for various customer issues.
- Maintained accurate records of service calls, repairs, and parts used.
- Collaborated with team members to complete projects efficiently and effectively.
Education
High School Diploma -
Acadiana High School
Scott, La06-2008
Skills
- Mechanical repairs
- Diagnostic troubleshooting
- Installation procedures
- Report writing
- Customer service
- Team collaboration
- Time management
- Conflict resolution
- Employee training
- Timely reports completion
- Courteous and professional
- Team supervision
- Field repairs
- Power tools operation
- Hardware repair
- Hand tools proficiency
Timeline
Field Service Technician
Ahm Furniture Repair
04.2016 - 03.2024
Service Repair Technician
Rooms To Go
01.2013 - 04.2016
High School Diploma -
Acadiana High School