Adriana Matos
Metairie
Summary
Experienced with building strong client relationships and closing sales. Utilizes deep product knowledge to provide tailored solutions that address customer needs. Track record of consistently achieving sales targets and contributing to team success through effective communication and negotiation skills.
Overview
14
14
years of professional experience
Work History
Car Sales Advisor
Jaguar and Land Rover
Metairie, LA
11.2021 - Current
- Developed strong customer relationships to enhance client satisfaction and loyalty.
- Utilized CRM systems to track sales progress and manage client interactions effectively.
- Conducted thorough vehicle presentations, highlighting features and benefits tailored to customer needs.
- Collaborated with finance teams to streamline loan processes for customers, improving transaction efficiency.
- Maintained up-to-date inventory knowledge to provide accurate information and answer customer inquiries promptly.
- Adapted communication style according to individual buyer preferences to build rapport quickly, establishing trust and credibility.
Receptionist
Hand Center of Louisiana
Metairie, LA
10.2019 - 11.2021
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Developed and maintained filing systems for patient records, ensuring confidentiality and compliance with regulations.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Flight Attendant
Mesa/United Express
Humble, TX
06.2016 - 08.2019
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights.
- Conducted pre-flight safety checks, verifying emergency equipment readiness and compliance with regulations.
- Assisted passengers during boarding and deplaning, facilitating smooth transitions and addressing concerns promptly.
- Led safety briefings for cabin crew, reinforcing adherence to emergency protocols and enhancing team readiness.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Transfer Associate / Trainer
In-N-Out Burger (Various Stores)
01.2012 - 10.2016
- Developed training materials to enhance employee onboarding and skill acquisition.
- Facilitated workshops to promote best practices and increase employee engagement.
- Accurately tracked job activities, expenses and attendance.
Education
Business
Santa Monica College
Santa Monica, CA01-2013
High school - General Studies
Westchester High school
Westchester, CA06-2011
Skills
- Client relationship building
- Strong negotiation
- Persuasion techniques
- Financial acumen
- Team collaboration
- Goal-oriented mindset
Timeline
Car Sales Advisor
Jaguar and Land Rover
11.2021 - Current
Receptionist
Hand Center of Louisiana
10.2019 - 11.2021
Flight Attendant
Mesa/United Express
06.2016 - 08.2019
Transfer Associate / Trainer
In-N-Out Burger (Various Stores)
01.2012 - 10.2016
High school - General Studies
Westchester High school
Business
Santa Monica College