Adriana Wilmer
Baton Rouge
Summary
Dynamic professional with a proven track record at Amazon, adept in customer service and critical thinking. Excelled in fast-paced environments, significantly enhancing picking efficiency and customer satisfaction. Skilled in data entry and conflict resolution, consistently achieving and surpassing productivity goals. Demonstrates strong diagnostic abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Picker
Amazon
10.2024 - Current
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Verified proper labeling and identification on all orders before shipment.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Scanned and verified UPC codes for all products to aid in identification.
Customer Service Representative
AT&T
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Newborn Hearing Technician
Demant
03.2022 - 12.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Associate - Sonography
Baton Rouge Community College
Baton Rouge, LABachelor Of Nursing -
University of Louisiana At Lafayette
Lafayette, LASkills
- Active listening
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
Timeline
Picker
Amazon
10.2024 - Current
Customer Service Representative
AT&T
01.2023 - 07.2024
Newborn Hearing Technician
Demant
03.2022 - 12.2023
Associate - Sonography
Baton Rouge Community College
Bachelor Of Nursing -
University of Louisiana At Lafayette
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