Dynamic Customer Service Representative with proven expertise at Cigna in claims processing and issue resolution. Adept at utilizing Salesforce and CRM software to enhance operational efficiency. Recognized for improving resolution times and understanding customer needs, ensuring compliance with HIPAA regulations while maintaining meticulous attention to detail. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.