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ADRIANNE N. PORTER
Baton Rouge
Work Preference
Summary
Customer Service and Call Center Professional experienced in delivering exceptional support within fast-paced healthcare environments. Resolved customer concerns and billing issues while ensuring HIPAA compliance, managing high volumes of calls, and maintaining confidentiality. Committed to achieving productivity goals through effective multitasking and compassionate service.
Overview
11
11
years of professional experience
Work History
Healthcare Receivable Specialist
Navient/CorroHealth
06.2024 - Current
- Resolved billing concerns while ensuring strict adherence to HIPAA compliance standards.
- Managed high-volume inbound/outbound customer calls to ensure timely issue resolution.
- Accurately documented customer interactions to maintain comprehensive service records.
- Research account information using multiple systems.
- Delivered customer service with empathy and understanding in a fast-paced environment.
Contact Center Representative
Advantmed
02.2024 - 06.2024
- Completed high-volume outbound calls to ensure timely follow-up and support for patient needs.
- Obtained and documented medical records to maintain compliance and support patient care continuity.
- Maintained accurate records and follow-up.
- Achieved productivity goals consistently using multiple software systems.
Care Support Representative
Conduent
07.2018 - 05.2019
- Assisted customers by phone, addressing inquiries and resolving issues.
- Scheduled appointments, ensuring timely access to services.
- Documented customer information.
- Provided emotional support to clients during difficult times.
Admissions & Clinical Support Representative
Our Lady of the Lake Hospital
04.2015 - 04.2018
- Processed patient registrations efficiently at front desk.
- Managed busy phone lines, facilitating timely communication and service.
- Entered patient information accurately.
- Assisted patients and families with empathy, addressing inquiries and concerns.
Education
B.S. - Interdisciplinary Studies
Liberty University
High School Diploma -
Skills
- HIPAA compliance
- High-volume call management
- Customer service
- Customer support
- Data documentation
- CRM navigation
- Microsoft Office Suite
- Call routing
- Online communication
- Time Management
- Multitasking
- Active Listening
- Professional Telephone Etiquette
- Message management
Cover Letter
Dear Hiring Manager,, I am excited to apply for the Customer Service Representative position with Answering Service for Directors. With more than 15 years of experience in high-volume customer service, healthcare support, and call center environments, I have developed the communication, professionalism, and attention to detail needed to provide exceptional service. My experience handling 100+ daily calls, documenting messages accurately, maintaining confidentiality, navigating multiple software systems, and assisting customers with empathy aligns well with your needs. I would welcome the opportunity to contribute to your team. Thank you for your consideration., Sincerely,, Adrianne N. Porter
Timeline
Healthcare Receivable Specialist
Navient/CorroHealth
06.2024 - Current
Contact Center Representative
Advantmed
02.2024 - 06.2024
Care Support Representative
Conduent
07.2018 - 05.2019
Admissions & Clinical Support Representative
Our Lady of the Lake Hospital
04.2015 - 04.2018
B.S. - Interdisciplinary Studies
Liberty University