Ahmed Lawan
Banking & Finance
Lagos Nigeria
Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford
Summary
Experienced Senior Manager skillful in business creation, relationship management, team building and managing daily business operations with focus on continuous improvement. Transforms underperforming business relationships into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 22 year history of successful industry performance.
Also an optimist and result oriented coach offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for onboarding a top Corporate Multinational Account.
Overview
7
7
years of professional experience
2
2
Certificates
Work History
Business Manager, Commercial Banking Group, Ilupeju Desk
First Bank Nigeria Limited
1 2022 - Current
- 39% Balance sheet growth in 12 months by achieving total revenue of N3.7Billion via organic growth and establishing strategic relationships for the business region.
- Executed business plans to further strengthen and maximize territory sales and profits via cross sell initiatives, offering suitable banking services, dispute resolution and advisory services.
- Oversaw and improved client engagement and service delivery through proactive coordination of daily operations.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals and the Organization's aspirations
- Assisted with the hiring process and training of new employees, with a view to facilitating a seamless onboarding process and limiting culture shock.
- Implemented cost-cutting measures, resulting in substantial savings for the organization without compromising on quality or performance.
- Fostered a culture of continuous improvement by encouraging employee input on process optimization efforts.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Managed cross-functional teams within the organization ensuring responsive and timely client care to achieve customer satisfaction.
- Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
- Implemented customer relationship management systems to track client interactions and feedback, leading to improved service delivery.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Drove revenue growth with targeted sales initiatives, adapting techniques to meet changing market conditions.
- Boosted team morale and productivity by implementing regular feedback sessions and recognizing outstanding performances.
- Instituted data-driven approach to decision-making, leveraging analytics to guide business strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Business Manager Corporate Banking
First Bank of Nigeria Limited
01.2018 - 12.2021
- Managed Corporate Multinational Clients and key distributors positively with particular attention to business growth and profitability.
- Expand a portfolio of accounts with varying, complex financial needs with the objective of revenue growth and good credit quality in line with credit standards, policies, and processes.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team's goals.
- Identified business opportunities and provided structured banking solutions tailored to meeting numerous client needs, resulting in an average increase of 40% market share and a 65% increase in profitability across entities.
- Responsible for all credit aspects of the relationship, including annual reviews, early problem recognition, and remedial management.
- Managed corporate businesses across key sectors ranging from Fast Moving Consumer Goods, Cement Industry, Trade & Logistics, Pharmaceuticals, Commodity Exporters, Financial Institutions, and other Manufacturing entities.
Education
MBA - Business Administration
04.2001 -
Master of Science - Business Administration
04.2001 -
Bachelor of Science - Economics
04.2001 - 01.2001
Skills
Corporate Banking/Finance
Business Process Development
Information Management
Negotiation and Closing
Risk Management
Executive Level Engagement
Cash Flow Statement Analysis
Budgeting and Cost Management
Operations Management
Credit Appraisal
Finance Analysis/Management
Relationship Management
Business Management
Customer Service
Strategic Planning
Decision-Making
Team Building and Leadership
Client Relationship Management
Business Planning
Sales and Marketing
Business Development
Customer Relationship Management
Business generation
Coaching and Mentoring
Negotiation
Cross-Functional Collaboration
Recruiting and Hiring
Team Collaboration
Excellent Communication
Written Communication
Professionalism
Effective Communication
Business Administration
Financial Management
Marketing Management
Analytical Thinking
Staff Management
Cross-Functional Communication
Strategic Initiatives
Financial Administration
Certification
Associate Chartered Institute of Bankers of Nigeria. (ACIB), Chartered Institute of Bankers of Nigeria, 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Manager Corporate Banking - First Bank of Nigeria Limited
01.2018 - 12.2021
Rome Business School - MBA, Business Administration
04.2001 -
University of Valencia - Master of Science, Business Administration
04.2001 -
University of Ibadan - Bachelor of Science, Economics
04.2001 - 01.2001
Business Manager, Commercial Banking Group, Ilupeju Desk - First Bank Nigeria Limited
1 2022 - Current
Skillshighlight
- Intellectual business expert with diverse experience and proven ability to use and apply contemporary principles, theories, and concepts for various business prospects and scenarios to uplift the same.
- Proven ability to develop high-performing commercial and planning management teams, assess operational performance, and implement innovative solutions for opportunities.
- Applies a powerful blend of technology, market/business systems analysis, and leadership skills to optimise processes and introduce significant customer service enhancements.
- Recognised for producing high-quality deliverables that meet timeline and budgetary targets. Supports customer service growth across company operations by building robust operational infrastructures.
- Tech-savvy and proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experienced in Relationship Management across multiple business segments which include Retail/Consumer, Commercial and Corporate/Institutional Banking
- Ability to optimally co-ordinate activities of different segments within an organization to deliver exceptional customer satisfaction.
Training
- Business Acumen & Strategy
- Ethics and Professionalism in Banking
- Financial Risk Analysis and Modelling
- Treasury and International Operations
- Corporate Finance & Leveraging
- Domestic Banking Operations
- Leadership at Mid and Senior levels
- Proficiency in Structured Trade Transactions
- Loan Syndication & Risk Analysis
- Business Communication
- Emotional Intelligence
- Leadership Acceleration Program
Skillshighlight
- Intellectual business expert with diverse experience and proven ability to use and apply contemporary principles, theories, and concepts for various business prospects and scenarios to uplift the same.
- Proven ability to develop high-performing commercial and planning management teams, assess operational performance, and implement innovative solutions for opportunities.
- Applies a powerful blend of technology, market/business systems analysis, and leadership skills to optimise processes and introduce significant customer service enhancements.
- Recognised for producing high-quality deliverables that meet timeline and budgetary targets. Supports customer service growth across company operations by building robust operational infrastructures.
- Tech-savvy and proficient in Microsoft Office (Word, Excel, PowerPoint).
- Experienced in Relationship Management across multiple business segments which include Retail/Consumer, Commercial and Corporate/Institutional Banking
- Ability to optimally co-ordinate activities of different segments within an organization to deliver exceptional customer satisfaction.
Training
- Business Acumen & Strategy
- Ethics and Professionalism in Banking
- Financial Risk Analysis and Modelling
- Treasury and International Operations
- Corporate Finance & Leveraging
- Domestic Banking Operations
- Leadership at Mid and Senior levels
- Proficiency in Structured Trade Transactions
- Loan Syndication & Risk Analysis
- Business Communication
- Emotional Intelligence
- Leadership Acceleration Program