Dedicated educator with proven skills in classroom management and lesson delivery. Committed to fostering positive student behavior and enhancing learning outcomes.
Overview
12
12
years of professional experience
Work History
Substitute Teacher
ESS
Luling
01.2026 - Current
Delivered lesson plans effectively to meet diverse student needs.
Managed classroom environments to enhance student learning and engagement.
Provided classroom instruction outlined in teacher's lesson plans.
Collaborated with teachers to ensure consistency in classroom procedures.
Implemented classroom rules to maintain order and discipline.
Encouraged positive behavior among students through effective communication techniques.
Implemented school policies and procedures during daily operations.
Financial Services Representative
Xplore Federal Credit Union
Metairie
04.2017 - 08.2025
Processed loan applications and conducted credit evaluations for potential borrowers.
Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
Educated members on financial products and services offered by the credit union.
Guided customers in making informed financial choices, promoting upward credit mobility and long-term financial health.
Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients.
Fostered relationships with new and existing customers through excellent customer service skills.
Provided exceptional customer service by addressing member concerns promptly.
Collaborated with team members to streamline operational workflows, enhancing service delivery for members.
Worked collaboratively with other departments to provide comprehensive solutions for clients.
Engaged in ongoing training to deepen understanding of financial products and services, ensuring informed member support.
Analyzed financial data to identify opportunities for increasing profitability.
Provided accurate information regarding fees, commissions, regulations related to financial services.
Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Established strong and positive working relationships within organization to contribute to team success.
Built and maintained strong client relationships through exceptional service and communication.
Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
Customer Service Representative
First National Bank USA
Boutte
04.2014 - 04.2017
Resolved customer complaints promptly, ensuring satisfaction and retention.
Resolved customer complaints by providing timely and effective solutions.
Enhanced customer satisfaction by addressing problems with knowledgeable, friendly service.
Assisted customers with account inquiries and transaction issues.
Processed customer transactions efficiently and accurately.
Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Handled large volumes of currency quickly and accurately with minimal errors.
Educated clients on banking products and services available at First National Bank USA.
Recorded customer interactions and transactions accurately to support service quality.
Collaborated with team members to improve workflow efficiency.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Maintained confidentiality of all customer records and information according to company policies.