Aiyanna Douglas
Baton Rouge
Summary
Detail-oriented Patient Access Representative with strong skills in patient registration, insurance verification, and data entry accuracy. Committed to delivering exceptional customer service while ensuring HIPAA compliance.
Overview
3
3
years of professional experience
Work History
Patient Access Representative
Ochsner Medical Center
Baton Rouge
07.2025 - Current
- Collected patient information and verified insurance details efficiently during check-in.
- Verified insurance coverage for services provided by the facility.
- Collected co-pays and other payments from patients at time of service.
- Registered patients through face-to-face interviews, accurately obtaining demographic, insurance, and medical information.
- Assisted patients with registration forms, guiding them through the process effectively.
- Managed patient inquiries via phone and in-person, facilitating clear communication and patient satisfaction.
- Greeted patients and families, providing a welcoming environment at Ochsner Medical Center.
- Utilized electronic health record systems to maintain accurate patient documentation.
- Collaborated with healthcare teams to address patient needs, improving service delivery.
- Resolved administrative issues promptly, ensuring smooth operations within the department.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Established new patient accounts in EMR system.
Daycare Assistant
Tech Kids Stem
Greensburg
05.2023 - 08.2024
- Enhanced classroom management to foster a positive and engaging learning environment.
- Monitored children's safety during indoor and outdoor activities.
- Led and organized engaging activities for children, including arts, crafts, games, and storytime.
- Facilitated hands-on experiments to engage young learners in science concepts.
- Assisted children in STEM activities and projects.
- Collaborated with teachers to design age-appropriate lesson plans.
- Coordinated materials and resources for daily educational activities to ensure smooth operations.
- Encouraged teamwork and problem-solving through group challenges and games.
- Communicated effectively with parents about children's progress and behavior.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain a safe environment.
- Motivated children to participate in various tasks encouraging them to be independent thinkers while having fun at the same time.
Education
Medical Assistant - Health And Wellness
Unitech Training Academy
Baton Rouge, LA12-2026
Skills
- Patient registration
- Insurance verification
- Data entry accuracy
- Effective communication
- HIPAA compliance
- Customer service
- Verbal communication
- Empathetic patient approach
- Empathetic listener
- Patient empathy
- Healthcare documentation
- Patient care
- Data entry
- Phone and email etiquette
- Patient check-in
- Information collection
- Healthcare systems navigation
- Intake assessment
- Medical billing
Timeline
Patient Access Representative
Ochsner Medical Center
07.2025 - Current
Daycare Assistant
Tech Kids Stem
05.2023 - 08.2024
Medical Assistant - Health And Wellness
Unitech Training Academy