Alaini Nielsen
Winnsboro
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at customer relations and administrative support. Known for effective communication and problem solving contributing to customer satisfaction and office operations. Pursuing full-time role that presents professional challenges and opportunity to grow.
Overview
8
8
years of professional experience
Work History
CX Experience Coordinator
White Ford
Winnsboro, LA
10.2022 - 10.2023
- Managed customer complaints effectively, resolving issues to maintain loyalty.
- Conducted follow-up calls to ensure resolution satisfaction and gather additional feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer inquiries via phone and email, ensuring accurate information was delivered.
- Ensured timely vehicle delivery by promptly transporting vehicles for customer pickup or service appointments.
- Coordinated closely with technicians in the service department to address any maintenance issues prior to vehicle delivery, ensuring complete customer satisfaction.
Office Manager's Assistant
Welded Construction LLC
Lebanon, PA
04.2017 - 05.2018
- Assisted in preparing timesheets for employees to ensure hours/weekly pay was correct.
- Managed office equipment to ensure the job got done in a timely manner.
- Prepared spreadsheets on Excell to demonstrate the entirety of equipment and employees were correct on each jobsite each day.
- Managed a clean workspace to ensure all documents were filed and organized.
- Managed the registration process by inputting new employee details into Paylocity, ensuring compliance with company protocols.
Patient Sitter
Advanced Sitting Solutions
Winnsboro, LA
03.2016 - 03.2017
- Monitored patient conditions to ensure safety and well-being during care.
- Provided companionship to patients, fostering emotional support and engagement.
- Provided compassionate care to patients, assisting with daily activities such as feeding, bathing, and personal hygiene.
- Ensured cleanliness and organization of the patient''s environment by performing light housekeeping tasks as needed.
- Upheld strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information at all times.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Managed administration of prescribed medication to patients at scheduled times.
Education
GED -
Oklahoma City Community College
Oklahoma City, OKSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Recordkeeping
- Time management
- Adaptability and flexibility
- Administrative support
- Problem-solving abilities
- Attention to detail
Timeline
CX Experience Coordinator
White Ford
10.2022 - 10.2023
Office Manager's Assistant
Welded Construction LLC
04.2017 - 05.2018
Patient Sitter
Advanced Sitting Solutions
03.2016 - 03.2017
GED -
Oklahoma City Community College