Alancio M Young
Monroe
Summary
Dynamic business owner with a proven track record at TShirt Express, excelling in client relations and financial management. Successfully increased customer satisfaction through strategic planning and operational efficiency. Skilled in negotiation and team oversight, fostering a high-performing environment that drove repeat business and significant cost reductions.
Overview
23
23
years of professional experience
Work History
Owner
TShirt Express
01.2009 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
Shelf Stocker
Hobby Lobby
09.2012 - 07.2013
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
Customer Service Representative
Ace Hardware
04.2012 - 04.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Assistant
Best Buy, Home Theater and Computers
02.2007 - 05.2010
- Maintained a clean and organized store environment, promoting an inviting atmosphere for customers.
- Processed returns and exchanges efficiently, minimizing wait times for customers.
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Handled cash transactions accurately while adhering to company security protocols.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Provided exceptional service by maintaining a thorough knowledge of products, services, and store policies.
- Contributed to team success by consistently meeting or exceeding sales targets.
- Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Delivered timely responses to customer inquiries via phone or email communication channels.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Streamlined the checkout process for faster transactions, enhancing overall customer experience.
Cashier/Customer Service Cashier
S&S Photo
01.2005 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative/Shelf Stocker
Starbucks Coffee
08.2005 - 05.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
File Organizer
Chase Mortgage
06.2002 - 05.2004
- Implemented a comprehensive indexing system that facilitated quick access to needed documents.
- Established procedures for handling sensitive information in compliance with regulatory requirements and company policies.
- Improved file retrieval efficiency by implementing a color-coded filing system.
- Reduced document processing time with streamlined organization methods.
- Successfully met tight deadlines while working under pressure; routinely managed large volumes of incoming and outgoing documents without sacrificing quality or attention to detail.
- Maintained strict confidentiality, ensuring client data was secure and wellorganized.
- Maintained high levels of accuracy in data entry tasks, ensuring the integrity and reliability of information contained within both physical and digital filing systems.
Education
Associate of Arts - Business Administration And Management
Louisiana Delta Community College
Monroe, LA07-2026
High School Diploma -
Richwood High School
Monroe, La05-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Project management
- Operations management
- Business management
- Business planning
- Strategic planning
- Project estimating
- Staff management
- Marketing
- Team oversight
- Financial management
- Staff hiring
- Business development
- Business launch
- Business administration
- Business marketing
- Consulting
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Bidding processes
- Contract management
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Talent development
- Budget administration
- Human resource management
- Partnership development
- Labor relations
- Human resources
- Quality management systems
- Investor relations
- Capital pursuit
- Supply chain optimization
- Value proposition development
- Sales strategy development
- KPI management
- Crisis management
- Digital transformation
- Service quality assurance
- Competitive analysis
Timeline
Shelf Stocker
Hobby Lobby
09.2012 - 07.2013
Customer Service Representative
Ace Hardware
04.2012 - 04.2013
Owner
TShirt Express
01.2009 - Current
Customer Assistant
Best Buy, Home Theater and Computers
02.2007 - 05.2010
Customer Service Representative/Shelf Stocker
Starbucks Coffee
08.2005 - 05.2007
Cashier/Customer Service Cashier
S&S Photo
01.2005 - 01.2009
File Organizer
Chase Mortgage
06.2002 - 05.2004
Associate of Arts - Business Administration And Management
Louisiana Delta Community College
High School Diploma -
Richwood High School
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