Alasia Ned
Lake Charles
Summary
Adept at multitasking and relationship building, I enhanced customer satisfaction significantly at Texas Roadhouse by streamlining operations and optimizing seating arrangements. My expertise in POS system operations and a professional telephone demeanor, coupled with a proven track record in conflict resolution and customer service, positions me as a valuable asset to any team.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Golden Nugget Casino / Saltgrass
08.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Checked in with servers to confirm preparedness before seating customers.
Food & Beverage Server
Olive Garden
06.2023 - 10.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Checked on guests throughout meal to attend to needs and provide great service.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Sales Associate / Cashier
TJX Companies, Marshalls
11.2022 - 03.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Cashier
Raising Cane's Restaurants
09.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restaurant Lead Hostess
Texas Roadhouse
08.2021 - 10.2022
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined restaurant operations with effective communication between front-of-house and kitchen staff.
- Coordinated catering services for private events held at the restaurant ensuring seamless execution from planning stages to event day.
- Collaborated with marketing efforts to attract new customers via targeted promotions or special events at the restaurant.
- Optimized seating arrangements during peak hours for better customer flow management without compromising on comfort or experience quality.
- Reduced wait times for patrons by optimizing table turnover processes and workflow management.
Education
Barbe High School
Lake Charles, LA05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Conflict resolution
- Cash handling
- Complex Problem-solving
- Scheduling
- Assertiveness
- Handling complaints
- Personal presentation
- Relationship building
- Guest relations
- POS system operations
- Social perceptiveness
- Sales and marketing
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Professional telephone demeanor
Accomplishments
My accomplishments are to go above & beyond and, to learn new things in my journey .
Timeline
Restaurant Hostess
Golden Nugget Casino / Saltgrass
08.2024 - Current
Food & Beverage Server
Olive Garden
06.2023 - 10.2023
Sales Associate / Cashier
TJX Companies, Marshalls
11.2022 - 03.2023
Cashier
Raising Cane's Restaurants
09.2022 - 11.2022
Restaurant Lead Hostess
Texas Roadhouse
08.2021 - 10.2022
Barbe High School
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