Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

A'laya Payne

Hammond

Summary

Experienced Pharmacy Technician with 5+ years in diverse pharmaceutical settings, specializing in medication access, processing insurance claims, and advocating for patients. Proficient in navigating pharmacy systems, communicating information clearly with insurance providers, and physician offices, and coordinating prior authorizations to ensure timely patient access to medications. Adept at identifying cost-saving opportunities through manufacturing strategies or financial support programs. Dedicated to enhancing patient adherence and optimizing pharmacy workflow through strategic problem-solving and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

North Oaks Clinic Pharmacy
Hammond
10.2023 - Current
  • Facilitated insurance verification and processed third-party claims to ensure efficient prescription access.
  • Reviewed and resolved prior authorization requirements with insurers and prescribers to support patients.
  • Documented communications in pharmacy systems, escalating high-cost medication issues to pharmacists.
  • Advised patients on copay options and formulary alternatives for enhanced medication management.
  • Interpreted and processed medication orders under pharmacist supervision to ensure accuracy.
  • Participated in pharmacy inventory management, tracking expiration dates and removing outdated medications.
  • Compiled customer demographic data, allergy information, and medical history for comprehensive patient profiles.
  • Received written prescription or refill requests, verifying completeness and accuracy of submitted information.

Certified Pharmacy Technician

Ochsner Pharmacy and Wellness
Covington
04.2022 - 10.2023
  • Processed an average of 400 prescriptions daily with 98% accuracy.
  • Verified order accuracy prior to deliveries to ensure customer satisfaction.
  • Assisted with technology troubleshooting and system updates for efficient claim resolution.
  • Maintained comprehensive documentation of claim statuses and patient outreach efforts.
  • Communicated shipment status updates effectively to customers to enhance transparency.
  • Provided empathetic phone support to patients regarding medication delays and financial options.
  • Collaborated directly with physicians and insurance providers to resolve cost discrepancies.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.

Certified Pharmacy Technician

Hometown Pharmacy
Springfield
03.2019 - 05.2019
  • Processed payments for prescriptions and addressed insurance-related inquiries efficiently.
  • Provided administrative support through phone triage, data entry, and patient file updates.
  • Assisted customers with over-the-counter recommendations and scheduling prescription refills.
  • Maintained cleanliness of work environment by promptly cleaning spills and disposing of waste.

Pharmacy Technician Trainee

Walgreens
Mandeville
09.2017 - 03.2018
  • Facilitated front-end assistance by addressing patient inquiries about medications and pharmacy products.
  • Supported prescription pickups while ensuring accuracy of patient data.
  • Executed point-of-sale transactions efficiently with cash registers.
  • Conducted data entry in pharmacy software for prescriptions and patient profiles.
  • Verified patient demographics and insurance information to confirm accuracy of prior authorization requests.

Education

Associate of Applied Science - Pharmacy

Delta College
Covington
01-2018

High School Diploma -

Hammond High Magnet School
Hammond
05-2015

Skills

  • Prior authorization processing
  • Claims adjudication
  • CMR system proficiency (Epic, PioneerRx, CoverMyMeds, RxBenefits PromptPA)
  • ICD coding
  • Patient financial assistance coordination
  • EMR documentation
  • Drug utilization review
  • Multi-line phone support
  • Provider and payer communication
  • FDA and HIPAA compliance
  • Professionalism and ethics
  • Time management
  • Claim resolution

Accomplishments

  • Contributed to the successful fulfillment of over 1 million prescription mail orders, supporting high-volume operations by verifying insurance coverage, initiating prior authorizations, and updating patients in EPIC.
  • Recognize for contributing a significant increase in prescription fills by expediting insurance approvals and resolving prior authorization barriers; leading to faster patient access to therapy and improved pharmacy performance
  • Received positive patient and leader feedback for strong work ethic, attention detail, and commitment to quality care.

Affiliations

  • Participated in Relay for Life to raise awareness, funds for cancer research, and patient support services.
  • Supported medication adherence programs by assembling blister packs aligned with patient specific schedule and pharmacy protocols
  • Manage prior authorizations submissions and follow-ups for high cost or specialty medications, reducing approval turnaround time.

Certification

  • Certified Pharmacy Technician | CPT.014914
  • Pharmacy Technician Certification Board | October 2018
  • Delta College | January 2018

Timeline

Certified Pharmacy Technician

North Oaks Clinic Pharmacy
10.2023 - Current

Certified Pharmacy Technician

Ochsner Pharmacy and Wellness
04.2022 - 10.2023

Certified Pharmacy Technician

Hometown Pharmacy
03.2019 - 05.2019

Pharmacy Technician Trainee

Walgreens
09.2017 - 03.2018

Associate of Applied Science - Pharmacy

Delta College

High School Diploma -

Hammond High Magnet School

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A'laya Payne