Alaysia Edwards
Natchitoches
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Online Customer Service Commerce with demonstrated skills in dedicated support, organization, and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
Work History
Work From Home Agent
Weareeverise
10.2025 - Current
- Managed customer inquiries through phone and chat support platforms.
- Assisted in resolving service issues and ensuring customer satisfaction.
- Documented interactions and maintained accurate customer records in the system.
- Provided product information and support to enhance customer understanding.
- Collaborated with team members to share best practices and improve processes.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Store Front Staff Member
Super 1
Natchitoches
01.2024 - 01.2025
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Restocked shelves and organized merchandise displays regularly.
- Collaborated with team members to enhance customer service experience.
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
Education
NPTCC
Natchitoches, LouisianaSkills
- Customer service
- Conflict resolution
- Cash handling
- Product knowledge
- Data entry
- Communication skills
- Sales support
- Attention to detail
- Active listening
- Problem solving
- Phone etiquette
- Typing speed
- Teamwork
Timeline
Work From Home Agent
Weareeverise
10.2025 - Current
Store Front Staff Member
Super 1
01.2024 - 01.2025
NPTCC