ALAYSIA LEE
New Orleans
Summary
Results-driven professional with expertise in Prompt, CRM, and HubSpot, complemented by strong skills in Microsoft Office and customer service. Demonstrated success in managing patient transfers and implementing therapeutic modalities while maintaining exceptional organizational and communication abilities. Proven track record of delivering excellent customer service and providing effective team leadership. Aiming to leverage these competencies to enhance operational efficiency in a dynamic healthcare environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
New Orleans
01.2025 - Current
- Guarded restricted areas to prevent unauthorized entry.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Searched individuals and baggage for weapons and other prohibited items.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Contributed to the coordination of SuperBowl 59 city-wide events.
LYFT Driver
Lyft
07.2024 - Current
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Enhanced customer satisfaction by providing courteous and professional service.
Physical Therapist Technician
Epic Physical Therapy
Gretna
07.2024 - Current
- Cleaned medical equipment after each use following established procedures for sterilization or disinfection.
- Answered questions from patients about proper form when performing exercise routines at home.
- Helped transport frail or disabled patients to different treatment areas.
- Documented patient progress, treatments, and data in charts.
- Provided motivational support to patients throughout their therapy journey.
- Monitored patients' performance during exercise sessions to ensure safety and effectiveness of treatment programs.
- Communicated with other physical therapy staff to discuss patient progress and potentially modify treatment.
- Engaged in continuous education to stay updated on physical therapy techniques and standards.
- Provided head physical therapist with initial thoughts and potential diagnoses for new patients.
- Prepared and maintained treatment areas, equipment, and supplies.
- Provided therapeutic modalities such as ultrasound, electrical stimulation and hot and cold packs according to therapist protocols.
Disaster Relief Specialist
FEMA
07.2024 - 09.2024
- Maintained accurate records and documented client data in company databases.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Guided clients through the process of completing disaster relief applications.
- Finished coursework for FEMA agency certification.
- Alerted applicants to incomplete submissions.
Physical Therapy Technician
Dynamic Physical Therapy
02.2024 - 05.2024
- Assist with patient intake and subjective notes
- Assist with patient workout routines
- Prepare cervical or lumbar traction
- Use therapeutic modalities consisting of Electrical Stimulation, Ultrasound, Heat Packs, or Cold Packs, on patients as requested by Physical Therapist
- Wash gym towels and pillowcases
- Clean tables and chairs after a patient appointment and massage tools
- Clean staff, lobby, and gym bathrooms
Financial Aid Counselor
InspireNOLA Charter School
New Orleans
08.2022 - 05.2023
- Assisted students with daily financial aid inquiries regarding federal Pell grants, student loans, and student budgets
- Provided students with multiple forms of documentation for special financial aid needs and requests
- Processed documentation for student educational private loans
- Conducted one-on-one meetings with parents and students through Zoom to help provide solutions to issues regarding FAFSA, appeals, and other important financial aid inquiries
- Completed various reports for student budgets, scholarships, and private loans
Ceasars Rewards Representative
Ceasars Casino New Orleans
03.2022 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Resolved concerns with products or services to help with retention and drive sales
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Used consultative techniques to understand customer needs and make strategic referrals to business partners
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Administrative Assistant
InspireNOLA Charter School
06.2019 - 07.2019
- Created a Customer Relationship Manager (CRM) on Hubspot for the entire company and the student body of their schools
- Created a Student Leadership Institute (SLI) for students in the INSPIRENOLA school board
- Designed event flyers for company banquets
- Scheduled meetings with the CFO and CEO of INSPIRENOLA
Education
Bachelor of Science - Kinesiology
Grambling State University
Grambling, LA12-2021
High School Diploma -
Warren Easton Charter High School
New Orleans, LA05-2017
Bachelor of Science - Exercise Science
American Public University
Charles Town, WVBachelor of Science - Sports Medicine
North Carolina Central University
Raleigh, NCSkills
- CRM Software
- HubSpot
- Prompt
- Microsoft Office
- Customer Service
- Therapeutic modalities
- Patient transport
- Exercise instruction
- Equipment maintenance
Websites
Languages
English
Certification
- CPR
Timeline
Security Officer
Allied Universal Security Services
01.2025 - Current
LYFT Driver
Lyft
07.2024 - Current
Physical Therapist Technician
Epic Physical Therapy
07.2024 - Current
Disaster Relief Specialist
FEMA
07.2024 - 09.2024
Physical Therapy Technician
Dynamic Physical Therapy
02.2024 - 05.2024
Financial Aid Counselor
InspireNOLA Charter School
08.2022 - 05.2023
Ceasars Rewards Representative
Ceasars Casino New Orleans
03.2022 - 08.2022
Administrative Assistant
InspireNOLA Charter School
06.2019 - 07.2019
Bachelor of Science - Kinesiology
Grambling State University
High School Diploma -
Warren Easton Charter High School
Bachelor of Science - Exercise Science
American Public University
Bachelor of Science - Sports Medicine
North Carolina Central University
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