Alec Williams
West Monroe
Summary
A dedicated student and newly CPT professional with experience at Allegiance Health Management, excelling in patient care and appointment scheduling. Displays confidence in the ability to perform all venipuncture techniques and proficiency in handling and labeling specimens. Proven ability to enhance service delivery through effective communication and organization skills. Proficient in medical terminology and HIPAA compliance, ensuring high-quality support in fast-paced environments. Quick learner dedicated to improving patient experiences and going the extra mile to ensure patient satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Therapy Department Receptionist
Allegiance Health Management
04.2024 - Current
- Managed appointment scheduling efficiently to optimize therapist availability and improve patient flow.
- Scheduled new outpatients and updating current charts in the system.
- Ensured evaluations and recertifications were signed by a provider.
- Facilitated effective communication between outpatients and therapy staff to enhance overall service delivery.
- Aided OT and PT in inpatients activities if needed, such as participating in fine motor skills activities or bringing a wheelchair to the therapy department.
- Monitored supply inventory and cleaned equipment.
Medical Assistant/Receptionist
Ouachita Medical Center
03.2025 - 08.2025
- Administered vaccinations and injections and performed rapid testing for COVID/Strep.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
Chocolatier/Cashier
Bayou Chocolate
01.2023 - 05.2023
- Crafted high-quality chocolate products using traditional techniques and innovative recipes.
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Maintained cleanliness and organization of the production area to promote a safe work environment.
Education
Bachelor of Science - Biological Sciences
Louisiana Tech University
Ruston, LA03-2027
High School Diploma -
West Monroe High School
West Monroe05-2023
Skills
- Organization skills
- Phlebotomy
- Direct patient care
- Verbal and written communication
- HIPAA compliance
- Medical terminology knowledge
- Greeting and seating clients
- Quick learner
- Time management
- Telephone skills
- Good with technology
Certification
- Certified Phlebotomy Technician
Timeline
Medical Assistant/Receptionist
Ouachita Medical Center
03.2025 - 08.2025
Therapy Department Receptionist
Allegiance Health Management
04.2024 - Current
Chocolatier/Cashier
Bayou Chocolate
01.2023 - 05.2023
Bachelor of Science - Biological Sciences
Louisiana Tech University
High School Diploma -
West Monroe High School