Aleigh Zaidan
Shreveport
Summary
Dedicated professional with a strong background in customer service and logistics. Known for optimizing service delivery and enhancing operational workflows, committed to driving continuous improvement and operational success.
Overview
6
6
years of professional experience
Work History
Director of Operations
Meridian Bird Removal
Christiansburg
04.2024 - 09.2025
- Oversaw daily operations of bird removal services nationwide.
- Developed and implemented efficient operational procedures for field teams.
- Managed scheduling and logistics for service delivery and team assignments.
- Evaluated vendor performance and negotiated contracts for equipment supplies.
- Analyzed operational workflows to identify areas for process improvement.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Directed the operations and logistics of a multi-million dollar business.
- Organized and oversaw work schedules of departmental managers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Success and Logistics Manager
Meridian Bird Removal
Christiansburg
01.2021 - 03.2024
- Coordinated schedules for field teams to optimize service efficiency and coverage.
- Trained staff on Customer Success and Logistics processes and best practices for efficiency.
- Collaborated with management to improve logistics strategies and workflows.
- Created and enforced policies and procedures for entire Customer Success and Logistics team.
- Resolved customer complaints related to service issues.
- Maintained high standards of internal and external customer service.
- Collaborated effectively in cross-functional team-oriented environment.
- Handled departmental scheduling to maintain proper staffing for shifts.
Customer Success Coordinator
Meridian Bird Removal
Christiansburg
09.2019 - 12.2020
- Resolved customer complaints in a timely manner while upholding company standards.
- Processed customer requests accurately and efficiently.
- Performed pre- and post-service calls to customers to confirm service needs and results.
- Created reports regarding department activities for department managers.
- Navigated customer contracts to determine service charges and requirements.
- Maintained account records in Salesforce CRM.
- Assisted in projects to improve CRM through documentation of needs.
Education
MBA - Project Management
Louisiana State University Shreveport
Shreveport, LA09-2026
Bachelor of Science - Zoology
Colorado State University
Fort Collins, CO12-2015
Skills
- Project management
- Customer service
- Team collaboration
- Data analysis
- Operational efficiency
- Strategic planning
- Quality assurance
Timeline
Director of Operations
Meridian Bird Removal
04.2024 - 09.2025
Customer Success and Logistics Manager
Meridian Bird Removal
01.2021 - 03.2024
Customer Success Coordinator
Meridian Bird Removal
09.2019 - 12.2020
MBA - Project Management
Louisiana State University Shreveport
Bachelor of Science - Zoology
Colorado State University