ALERO HARTMAN
Morgan city
Summary
Customer service oriented professional with retail experience. Able to provide cross-functional administrative support and function as the primary interface between the patient and the provider. Actively participate as a member of a team to move toward the completion of goals. Adept at following directions, coachable, and able to acquire new skills quickly.
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Atchafalaya OB GYN
Thibodaux
10.2024 - Current
- Medical coding system
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Documented notes during patient visits.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Administered injections, medications and treatments as directed by the physician.
Customer service representative
American cash advance
Morgan city
04.2024 - Current
- Filing debit card authorization and checks
- Working with excel and Microsoft Word
- Explained payment plans to customers, including interest rate calculations and due dates.
- Scanned and uploaded loan and related documents into system.
- Answered customer inquiries regarding loan applications and payment plans.
- Reviewed customer accounts to determine on-time payments and loan terms compliance.
- Assisted in processing customer loan applications and documents to ensure accuracy.
- Accepted payment on accounts.
- Checked applicant credit, personal references and employment histories.
- Filed and maintained loan records.
- Maintained accurate records of all customer interactions in a timely manner.
Retail Sales Associate / Beauty Advisor / Customer Service
Ulta Beauty
Houma
10.2023 - 03.2024
- Assist customers with finding merchandise and organize sales floor
- Practice loss prevention procedures and perform retail-related duties
- Process transactions and comply with customer confidentiality policies and practices
- Manage the cash in the drawer and stay aware of the price of goods
- Maintain inventory, answer beauty questions, apply product knowledge, and upsell items
- Provide consistent and outstanding customer service to ensure opportunities for repeat business
- Seasonal Position
Retail Cashier / Customer Service
Target
Lafayette
05.2023 - 10.2023
- Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer
- Provided efficient and courteous customer service
- Worked in a positive, respectful, and team–oriented manner and interacted with diverse customers and staff
Server / Customer Service
Applebee’s
Sparks
05.2022 - 08.2022
- Managed online orders and answered inbound phone calls
- Promptly took and delivered guests’ food and beverage orders ensuring quality and accuracy
- Uphold a high level of customer service and guest satisfaction; exhibited a positive attitude
Order Puller / Stocker
Walmart Fulfillment Center
Sparks
11.2021 - 08.2022
Retail Cashier / Customer Service
Walmart
Franklin
01.2020 - 09.2021
Hostess / Customer Service
Morgan’s Cajun Restaurant
Morgan City
06.2019 - 06.2020
Education
Diploma - Medical administration Assistant
Ultimate Medical Academy
01.2024
Skills
- Medical Billing Knowledge
- Third Party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic Coding Skills for ICD–10 & CPT
- Insurance Verification
- Vital Signs
- Preparing Patients for Exams
- Performing Basic Diagnostic Test
- Restocking Exam Rooms
- Explaining Medication to Patient
- Maintaining Medical Records
- Anatomy & Physiology
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
Timeline
Medical Assistant
Atchafalaya OB GYN
10.2024 - Current
Customer service representative
American cash advance
04.2024 - Current
Retail Sales Associate / Beauty Advisor / Customer Service
Ulta Beauty
10.2023 - 03.2024
Retail Cashier / Customer Service
Target
05.2023 - 10.2023
Server / Customer Service
Applebee’s
05.2022 - 08.2022
Order Puller / Stocker
Walmart Fulfillment Center
11.2021 - 08.2022
Retail Cashier / Customer Service
Walmart
01.2020 - 09.2021
Hostess / Customer Service
Morgan’s Cajun Restaurant
06.2019 - 06.2020
Diploma - Medical administration Assistant
Ultimate Medical Academy