Alesha Gusman
Ponchatoula
Summary
Dynamic professional with extensive experience in healthcare administration at St. Tammany Parish Hospital. Proven expertise in medical billing and coding, alongside strong organizational skills. Adept at managing high-volume phone inquiries and ensuring HIPAA compliance, contributing to a seamless patient experience and operational efficiency. Committed to delivering exceptional customer service in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Communications Clerk
PAM Health Specialty and Rehabilitation Hospital
Covington
02.2025 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Completed day-to-day duties accurately and efficiently.
Central Sterile Processing Technician
LCMC
Covington
10.2023 - Current
- Executed cleaning and decontamination of instruments and equipment per established protocols.
- Sterilized and organized all surgical, exam, and procedural equipment to ensure readiness.
- Maintained accurate records through regular reviews for compliance with safety standards.
- Assembled equipment, supplies, and instruments following facility sterilization procedures.
Coordinator II
Louisiana Board of Pharmacy
Baton Rouge
05.2023 - 09.2023
- Issued Pharmacy Technician licenses after thorough application approval.
- Gathered and updated data for efficient facility licensing processes.
- Maintained comprehensive records of individuals and licensed facilities.
Central Sterile Processing Technician
Avala Hospital
Covington
02.2020 - 09.2021
- Conducted meticulous examinations of supplies to ensure thorough cleaning and sanitation.
- Managed collection process for used and contaminated items prior to sorting.
- Recorded details of sterilization procedures, including sterilized items and maintenance logs.
- Oversaw inventory management by reordering supplies and checking expiration dates.
Patient Access Representative
St. Tammany Parish Hospital
Covington
05.2017 - 02.2020
- Welcomed patients and caregivers at arrival to create a positive atmosphere.
- Acquired detailed patient information, including medical background and billing specifics.
- Adhered to HIPAA regulations by maintaining strict confidentiality of patient data.
- Evaluated patients for eligibility regarding various assistance programs.
Medical Billing Intern
North Lake Gastroenterology
Hammond
01.2007 - 03.2007
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
CRCST -
Healthcare Sterile Processing Association
05.2024
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Tampa, FL01.2019
Diploma - Medical Billing and Coding
Compass Career College
Hammond, LA01.2007
Skills
- Microsoft Word and PowerPoint
- Typing speed: 45 WPM
- Critical thinking
- Team collaboration
- Electronic health records management
- Payment processing
- Appointment scheduling
- HIPAA compliance
- Insurance verification and claims
- Explanation of benefits (EOBs)
- Co-payments and deductibles
- Managed care plans (HMO, PPO, POS)
- Government payer systems
- Third-party payer relations
- Medical billing and coding
- ICD-9 and ICD-10 coding
- HCPCS and CPT coding
- Medical terminology expertise
- Medicare and Medicaid knowledge
- Data entry
- Organizational skills
- Insurance eligibility verification
- Multitasking
- High volume phone inquiries
- Customer service
Timeline
Communications Clerk
PAM Health Specialty and Rehabilitation Hospital
02.2025 - Current
Central Sterile Processing Technician
LCMC
10.2023 - Current
Coordinator II
Louisiana Board of Pharmacy
05.2023 - 09.2023
Central Sterile Processing Technician
Avala Hospital
02.2020 - 09.2021
Patient Access Representative
St. Tammany Parish Hospital
05.2017 - 02.2020
Medical Billing Intern
North Lake Gastroenterology
01.2007 - 03.2007
CRCST -
Healthcare Sterile Processing Association
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Compass Career College
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