Alesha M. Williams
Monroe
Summary
Personable and dedicated Administrative Assistant and customer service representative with 14 years of experience in the business industry. Solid and dependable team player with an upbeat, positive attitude. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed, organization, accuracy and process optimization. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships and growing businesses.
Overview
15
15
years of professional experience
Work History
Staffing Specialist
People Ready Staffing
Monroe, LA
02.2026 - Current
- Conducted thorough candidate screenings to ensure alignment with job requirements.
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Utilized applicant tracking systems to streamline recruitment processes and improve efficiency.
Beauty Advisor/Lead Cashier
Ulta Beauty
Monroe, La
08.2013 - Current
- Showed customers how to apply makeup and other products to achieve desired looks.
- Evaluated customer skin to determine unique conditions and skin type.
- Made recommendations of appropriate products to meet customers' individual needs.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Kept counter and display areas in clean and neat fashion.
- Accomplished and surpassed sales goals on regular basis.
- Recommended products to customers to meet current needs or resolve specific concerns.
- Finalized purchases and processed payments.
Receptionist/Data Entry Clerk
Poly Processing
Monroe, LA
12.2020 - 02.2024
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
CSI/Customer Service Manager
Banner Ford Of Monroe
Monroe, LA
02.2019 - 11.2019
- Evaluated the quality of representatives' phone calls and provided feedback to management.
- Resolved customer issues and diffused situations by listening to concerns and developing solutions.
- Documented and scoped actions taken to resolve issues after service calls.
- Handled customer complaints promptly and effectively.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Deputy Sheriff/Data Entry Clerk
Ouachita Parish Sheriff's Office
Monroe, La
05.2011 - 01.2015
- Tax office, records office, and the Civil division.
- Answered calls, organized data, enter data, and helped customers.
- Automated office operations and managed client correspondence, record tracking and data communications.
- Sorted and distributed mail and packages, prepared deliveries and orchestrated timely responses on behalf of senior personnel.
- Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Education
Associates of Applied Science - Business Administration
Louisiana Delta Community College
Monroe, LASkills
- Social media marking
- Data entry
- Retail sales customer service
- Stockroom procedures
- Organization
- Accounting
- Customer relations
- Inbound and outbound calling multi-line
- Microsoft Office expertise
- Recordkeeping and bookkeeping
- Business operations
- Tech-savvy
Timeline
Staffing Specialist
People Ready Staffing
02.2026 - Current
Receptionist/Data Entry Clerk
Poly Processing
12.2020 - 02.2024
CSI/Customer Service Manager
Banner Ford Of Monroe
02.2019 - 11.2019
Beauty Advisor/Lead Cashier
Ulta Beauty
08.2013 - Current
Deputy Sheriff/Data Entry Clerk
Ouachita Parish Sheriff's Office
05.2011 - 01.2015
Associates of Applied Science - Business Administration
Louisiana Delta Community College