Alex Brennan
Technical Trainer
Metairie,LA
Summary
Dynamic Lead Technical Trainer with a proven track record at Intralox, excelling in team leadership and employee development. Expert in curriculum design and technical training, driving operational readiness and performance. Skilled in large-scale project management and troubleshooting, fostering cross-functional collaboration to enhance training effectiveness and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Lead Technical Trainer
Intralox
Harahan, LA
03.2024 - Current
- Lead employee management and development initiatives, including new-hire onboarding, structured training programs, and ongoing professional growth for team members.
- Coordinate and facilitate weekly team meetings and bi-weekly one-on-one sessions to drive alignment, performance, and continuous improvement.
- Manage project, field, and site coordination activities, ensuring effective communication across teams, accurate documentation, and on-time execution.
- Serve as administrator for team sites and Smartsheet platforms, maintaining project visibility, tracking progress, and supporting cross-functional collaboration.
- Oversee Integrated Logistics Support (ILS) programs, including HOPS, PILS, and SDUS, ensuring training readiness and operational compliance.
- Deliver technical training in field, virtual, and office-based environments for both internal teams and external customers.
- Develop written, video, and technical documentation, including troubleshooting guides and instructional materials to support operational efficiency and knowledge transfer.
- Manage trainer tools procurement, contractor coordination, and third-party purchase orders to support training and project execution.
- Coordinate document production, printing, and logistics to ensure timely distribution to field teams and stakeholders.
Technical Trainer
Intralox
06.2022 - 03.2024
- Deliver hands-on, in-the-field technical training to internal teams and customers across domestic project sites, supporting operational readiness and performance.
- Travel extensively (approximately 80% domestic travel) to conduct on-site training, job shadowing, and real-time coaching in live operating environments.
- Develop and create new training courses, including field-ready curriculum, practical exercises, and assessments tailored to equipment, processes, and site conditions.
- Conduct new employee onboarding and field-based skill development to ensure consistent knowledge transfer and adherence to standards.
- Provide real-time troubleshooting support during training engagements, translating technical issues into clear instructional guidance and corrective actions.
- Deliver training in multiple formats, including on-site, virtual, and classroom-based sessions, adapting content to audience skill levels and operational demands.
- Maintain and update training documentation, including field guides, troubleshooting manuals, and instructional videos to reflect best practices and lessons learned.
- Coordinate with project managers, site leads, and field personnel to align training schedules with project timelines and operational priorities.
- Support Integrated Logistics Support (ILS) programs, including HOPS, PILS, and SDUS, by ensuring training materials and field instruction meet program requirements.
- Track training completion, feedback, and field observations to continuously improve course content and training effectiveness.
PROCESS SPECIALIST SENIOR SALES CONSULTANT
Allstate Insurance Co
01.2021 - 06.2022
- Lead large- and small-group presentations and training sessions for sales teams and stakeholders, delivering process education, product knowledge, and performance coaching.
- Manage large-scale, multi-state sales and process implementation projects, coordinating timelines, resources, and cross-functional stakeholders.
- Deliver on-site training, education, installation, and process management to support successful sales execution and operational adoption.
- Oversee sales and installation management activities, ensuring alignment between sales strategy, technology implementation, and customer expectations.
- Support marketing development and lead-generation initiatives through field insights, process optimization, and collaboration with marketing teams.
- Drive customer retention by improving sales processes, supporting post-sale adoption, and resolving complex operational and technology challenges.
- Lead market- and district-wide process management initiatives to standardize best practices and improve sales effectiveness.
- Deliver product training and sales methodology instruction to sales producers through in-person and virtual group and individual sessions.
- Support sales producer development through onboarding, offboarding, coaching, and ongoing performance support.
- Manage technology installation and implementation efforts, ensuring seamless integration into existing sales and operational workflows.
- Resolve large-scale, complex sales and operational issues through data analysis, process redesign, and stakeholder alignment.
- Create and document staff- and agency-level best practices to improve consistency, scalability, and sales outcomes.
- Track, monitor, and report on sales performance using advanced sales reporting tools to inform leadership decisions.
- Provide virtual training and consultation to support geographically dispersed sales teams
PROCESS ASSOCIATE
Allstate Insurance Co
11.2017 - 12.2020
- Lead new agent onboarding initiatives, providing structured training, process education, and early-stage performance support.
- Manage on-site installation and implementation of agency processes, ensuring effective adoption by agency owners and sales producers.
- Deliver life insurance and property & casualty (P&C) sales training through in-person and virtual group and individual sessions.
- Provide comprehensive product training to sales producers, reinforcing sales effectiveness and regulatory alignment.
- Support sales producer development through coaching, onboarding, offboarding, and ongoing performance management.
- Coordinate technology installation and implementation for agency owners and sales producers, integrating tools into daily sales workflows.
- Partner with agencies to resolve operational, sales, and process challenges through hands-on problem solving and process optimization.
- Develop sales talk paths, workflows, and standardized sales processes to increase lead conversion and sales generation.
- Deliver market-wide lead management training to improve pipeline visibility, follow-up consistency, and conversion rates.
- Collaborate with agency leadership to establish business goals and performance benchmarks.
- Create and deliver sales presentations tailored to agency needs, market conditions, and business objectives.
Education
BBA - Personal Finance - Energy
Louisiana State University
Baton Rouge, LA 05.2001 -
Skills
- Team Leadership & Employee Development
- New Hire Onboarding & Training
- Field-Based & On-Site Training (Domestic Travel)
- Curriculum Design & New Course Development
- Technical, Product & Sales Training (Life & P&C)
- Sales Enablement & Producer Development
- Sales Process Design & Optimization
- Lead Management & Pipeline Training
- Large-Scale & Multi-State Project Management
- Technology Installation & Implementation
- Troubleshooting & Complex Problem Solving
- Process Standardization & Best Practice Development
- Training Content & Technical Documentation Creation
- Sales Presentations & Executive Communication
- Sales Tracking, Reporting & Performance Monitoring
Timeline
Lead Technical Trainer
Intralox
03.2024 - Current
Technical Trainer
Intralox
06.2022 - 03.2024
PROCESS SPECIALIST SENIOR SALES CONSULTANT
Allstate Insurance Co
01.2021 - 06.2022
PROCESS ASSOCIATE
Allstate Insurance Co
11.2017 - 12.2020
BBA - Personal Finance - Energy
Louisiana State University
05.2001 -