Alexia Patin
Church Poont
Summary
Dynamic dental assistant with expertise in dental radiography and patient relations, honed at Acadiana Smiles. Proven ability to enhance patient satisfaction through effective communication and teamwork. Skilled in equipment sterilization and appointment scheduling, ensuring a safe and efficient practice environment while fostering strong patient rapport.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Acadiana Smiles
11.2021 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Collaborated with the dental team to develop customized treatment plans for individual patients.
- Scheduled and confirmed patient appointments.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Helped front desk with checking out and sending off dental insurance claims.
Assistant Manager/ Line Cook
Cajun Claws Seafood Boilers
04.2018 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Fried, grilled, and plated customers' food to satisfaction.
- Prepped sauces, meats, and sides before opening to prepare for the day.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Education
High School Diploma -
Dental Assistant Certification -
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Appointment scheduling
- Professionalism and etiquette
- Team collaboration
- Patient scheduling
- Patient relations
- Oral hygiene education
- HIPAA compliance
- OSHA regulations
- Team collaboration abilities
- Strong writing and verbal skills
Timeline
Dental Assistant - Acadiana Smiles
11.2021 - Current
Assistant Manager/ Line Cook - Cajun Claws Seafood Boilers
04.2018 - 01.2022
Rayne High School - High School Diploma,
Southwest Dental Academy - Dental Assistant Certification ,
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