Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Bailey

Youngsville

Summary

Customer service professional with extensive remote experience handling high-volume calls and delivering top-tier resolution support. Known for building strong customer relationships while navigating complex systems to ensure customer satisfaction. Strong organizational skills with excellent communication abilities to facilitate smooth workflow.

Overview

7
7
years of professional experience

Work History

Remote Online Payroll Expert

Concentrix Quickbooks
03.2025 - Current
  • Proven commitment to place the customer experience at the core of decision-making
  • Conducted root cause analysis of customer contacts to aid in prioritizing process or product enhancements
  • Helped maintain updated knowledge base to assist in customer communications
  • Demonstrated a strong commitment to excellence through dedicated customer service
  • Advanced critical thinking and problem-solving abilities to navigate challenging scenarios
  • Highly adaptable multitasker, thrived in fast-paced and evolving settings
  • Ensured accuracy in accounting data, preparing financial reports, and supporting payroll functions
  • Deep knowledge of QuickBooks Payroll Online

Home Support Worker

Private Duty
06.2023 - 02.2025
  • Planned, shopped, prepared, and served nutritious meals
  • Monitored vital signs, reported changes to the nursing staff
  • Communicated with the patient and nursing staff regarding patient needs and progress
  • Assisted patient with taking medications as prescribed
  • Maintained strict confidentiality of sensitive medical information
  • Proficient in medical terminology
  • Performed basic household chores like cleaning, laundry, and dishes
  • Engaged in conversation, played games, watched movies, and participated in hobbies with the patient
  • Listened attentively to patient concerns and provided timely responses
  • Drove motor vehicles to transport clients to physicians' offices or outings
  • Observed physical and mental condition, intake and output and exercise to monitor client condition
  • Prepared and maintained records of client progress and performed services
  • Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services

Remote Customer Service Agent

WEX HSA Bank
10.2022 - 06.2023
  • Created and maintained an organized, distraction-free home office to maximize productivity
  • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
  • Met monthly customer service statistical goals and quality standards
  • Utilized up to 5 systems, often multi-tasking with multiple systems on each phone call
  • Delivered exceptional customer service and support to clients, ensuring their banking experience was satisfying
  • Answered inbound calls, addressing a diverse range of customer inquiries and providing effective solutions
  • Experience using Microsoft Teams, Citrix, Nice, Excel, PowerPoint, OneNote, Zoom, Genesys, Island, Global protect
  • Assisted with daily verification of online enrollments, ensuring accuracy
  • Proactively identified and prevented fraudulent activities
  • Comprehensive support for electronic banking services, resolving customer inquiries
  • Provided expert technical support, troubleshooted and resolved issues to ensure system performance and customer satisfaction
  • Diagnosed and resolved common debit card issues, including card maintenance and functionality concerns
  • Assisted customers with common online banking issues such as lockouts, password resets, navigating website, and browser issues
  • Provided exceptional customer service to clients in fast-paced remote call center environment

Office Assistant/Cashier

DA and Associates
03.2018 - 10.2022
  • Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
  • Followed all company and OSHA safety policies and procedures
  • Weighed scrap while obtaining required information from customers and yard foreman for all transactions
  • Greeted customers and provided excellent service while efficiently processing transactions as a cashier, ensuring a positive experience
  • Answered inbound calls assisting customers with appointments
  • Completed purchasing and shipping documents in appropriate company spreadsheets
  • Created documents and data entry
  • Performed a variety of office administration tasks, including coordinating communications, and maintaining organized records

Education

Delgado Community College
New Orleans, Louisiana

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Morgan City High School
Morgan City, Louisiana

Skills

  • Time management
  • Problem-solving
  • Customer service
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Organization and time management

Timeline

Remote Online Payroll Expert

Concentrix Quickbooks
03.2025 - Current

Home Support Worker

Private Duty
06.2023 - 02.2025

Remote Customer Service Agent

WEX HSA Bank
10.2022 - 06.2023

Office Assistant/Cashier

DA and Associates
03.2018 - 10.2022

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Morgan City High School

Delgado Community College

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Alexis Bailey