Alexis Eddy
Lake Charles
Summary
Detail-oriented administrative and customer service professional with over 15 years of experience enhancing office operations and fostering customer relations in fast-paced environments. Recognized for exceptional communication skills, adept multitasking, and a steadfast commitment to delivering positive experiences for customers and team members. Holds TWIC and OSHA-10 certifications, showcasing a strong emphasis on safety awareness, organizational excellence, and effective problem-solving capabilities. Proven track record of contributing to team success while maintaining high standards of service and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist / Administrative Assistant
Levingston Group
Lake Charles, LA
08.2024 - Current
- Manage front desk operations, greet visitors, and maintain office communication.
- Answer and direct calls, respond to emails, and maintain visitor sign-in records.
- Update spreadsheets and job descriptions and maintain organized records.
- Coordinate meeting and training logistics including catering.
- Assist recruitment efforts by contacting candidates and scheduling interviews.
Housekeeping Technician
Turner Industries
Lake Charles, LA
01.2024 - 08.2024
- Maintained cleanliness and organization within an industrial chemical plant.
- Followed strict safety and sanitation protocols.
- Restocked supplies and ensured safe work areas in fast-paced environments.
Service Coordinator
Sabine Pools, Spas & Furniture
Lake Charles, LA
03.2023 - 01.2024
- Coordinated service calls between customers and technicians.
- Managed service requests via phone, email, and text.
- Maintained accurate service records and resolved customer concerns.
- Coordinated service schedules to ensure timely completion of pool and spa installations.
- Managed customer inquiries, providing solutions and enhancing overall satisfaction.
Customer Service Representative / Sales Representative
Continental Kennel Club
Walker, LA
08.2021 - 03.2023
- Assisted customers with inquiries, services, and product information.
- Managed phone, email, and live chat support simultaneously.
- Maintained accurate records and resolved complaints effectively.
- Resolved customer inquiries via phone, email, and chat to ensure exceptional service experiences.
- Managed high-volume calls while maintaining quality service standards.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Childcare Provider
Broadmoor United Methodist Childcare Center
Baton Rouge, LA
08.2018 - 08.2019
- Supervised up to 12 children ages 1–2 in a structured learning environment.
- Developed lesson plans and activities supporting developmental milestones.
- Maintained a safe, clean classroom and communicated with parents.
Childcare Provider
Central’s Little School
Central, LA
02.2016 - 08.2018
- Provided childcare and early education for children ages 1–3.
- Planned educational activities and maintained a safe classroom environment.
- Worked closely with parents and fellow caregivers.
Education
Associates Degree - Business Administration
SOWELA Technical Community College
Lake Charles, LA05-2028
High School Diploma - undefined
Denham Springs High School
Denham Springs, LASkills
- Organization skills
- Time management
- Proficient in handling phone inquiries
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Multi-line telephone operation
- Professional demeanor
Certification
- TWIC Card (Valid through Nov 2027)
- OSHA 10 Safety Certification
- CPR Certification
- First Aid Certification
Additional Information
Took time from 2019–2021 as a stay-at-home parent while raising and educating my daughter.
Timeline
Receptionist / Administrative Assistant
Levingston Group
08.2024 - Current
Housekeeping Technician
Turner Industries
01.2024 - 08.2024
Service Coordinator
Sabine Pools, Spas & Furniture
03.2023 - 01.2024
Customer Service Representative / Sales Representative
Continental Kennel Club
08.2021 - 03.2023
Childcare Provider
Broadmoor United Methodist Childcare Center
08.2018 - 08.2019
Childcare Provider
Central’s Little School
02.2016 - 08.2018
High School Diploma - undefined
Denham Springs High School
Associates Degree - Business Administration
SOWELA Technical Community College