Alexis Lewis
Accredo Specialty Pharmacy
Hammond
1
Certification
9
years of professional experience
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
Eligibility Lead
5 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Resolution Team Lead
2 Years 2 Months- Handled escalated issues promptly, utilizing conflict resolution skills to achieve positive outcomes.
- Managed complex escalations, utilizing conflict resolution techniques to maintain positive client relationships.
- Resolved escalated issues quickly, leveraging conflict resolution skills to foster client satisfaction.
- Managed high-stress situations with professionalism, effectively resolving disputes to uphold service quality.
- Efficiently handled escalated calls, achieving satisfactory resolutions that balanced customer needs and company policies.
Eligibility Representative
3 Years 2 Months- Collaborated with healthcare providers to gather documentation, ensuring compliance with eligibility requirements.
- Mentored new representatives on best practices for efficient processing of eligibility requests, enhancing team knowledge.
- Mentored new representatives on best practices for processing eligibility requests efficiently.
- Trained new Eligibility Representatives on best practices, improving onboarding and integration into team workflows.
- TAP Trainer, Subject Matter Expert
Patient Access Representative
1 Year 11 Months- Managed patient registration processes to enhance data accuracy and streamline entry.
- Coordinated insurance verification to ensure timely patient access and reduce delays.
- Streamlined check-in procedures, enhancing overall patient experience and reducing wait times.
- Managed patient registration processes to ensure accuracy and efficiency in data entry.
- Trained new staff on patient access protocols and system navigation to strengthen team capabilities.
Operations Manager
1 Year- Developed and implemented training programs to enhance operational efficiency and customer service skills.
- Managed daily operations to ensure compliance with safety protocols and company policies.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Conducted performance reviews to identify improvement areas and create actionable plans.
Education
Associate of Arts - Business Administration And Management
Bachelor of Arts - General Studies
Skills
Team management
Coaching techniques leadership
Goal achievement
Time management
Multitasking
Effective communication
Project prioritization
Adaptability
Versatile
Motivational
Goal achievement
Flexibility
Certification
Microsoft Office Specialist
Certified Healthcare Access Associate (CHAA)
Timeline
Eligibility Lead
Accredo Specialty Pharmacy
04.2026 - CurrentRead More
Resolution Team Lead
Accredo
02.2024 - 04.2026Read More
Eligibility Representative
Accredo
12.2020 - 02.2024Read More
Patient Access Representative
Ochsner Health Center
01.2019 - 12.2020Read More
Operations Manager
Academy Sports and Outdoors
01.2018 - 01.2019Read More
Lone Star College
Associate of Arts from Business Administration And Management
Read More
Southeastern Louisiana University
Bachelor of Arts from General Studies
Read More