Alexis Thomas
Lafayette
Summary
Dynamic and results-driven licensed cosmetologist with a proven track record at Salon Des Amis, excelling in customer service and hair coloring expertise. Known for building strong client relationships and increasing salon revenue through effective upselling and social media promotion. Committed to maintaining high standards of professionalism and hygiene in all aspects of service.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Salon Des Amis
02.2018 - 10.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Answered phone calls and emails to schedule client appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
- Mentored junior cosmetologists on best practices within the industry ensuring consistency in quality across the team.
- Applied makeup to clients for special occasions to meet requirements.
- Streamlined appointment scheduling, reducing wait times and improving overall client experience.
Cosmetologist
Robert M's
05.2014 - 01.2017
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Maintained client treatment records and designed long-term care programs for return customers.
- Skillfully executed various color applications including balayage techniques for natural-looking results that met client expectations.
- Implemented environmentally friendly practices in salon operations, promoting sustainability and attracting eco-conscious clients.
- Conducted detailed client consultations to understand their style preferences, ensuring tailored services for each individual.
Education
Associate of Science - Nursing
LOUISIANA STATE UNIVERSITY OF EUNICE
Eunice, LA01-2026
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Professionalism and ethics
- Hair coloring expertise
- Sales and upselling
- Relationship building and management
- Administrative procedures
- Social media promotion
Timeline
Cosmetologist
Salon Des Amis
02.2018 - 10.2024
Cosmetologist
Robert M's
05.2014 - 01.2017
Associate of Science - Nursing
LOUISIANA STATE UNIVERSITY OF EUNICE
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