Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexus White

Shreveport

Summary

Certified Medical Assistant offering experience in direct patient care, and medical office or clinical management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Motivated to embrace new challenges and enhance professional capabilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Overview

1
1
Certification

Work History

Certified Clinical Medical Assistant

OpenLoop Health
  • Acted as liaison between physician and patient, coordinating specialty testing and consultations.
  • Facilitated verification of medication compliance to support treatment adherence.
  • Documented procedures and educational efforts to ensure accurate EHR data reconciliation.
  • Maintained comprehensive patient communication records in EHR to enhance care plans.
  • Provided telehealth assessments and triage through video conferencing platforms.
  • Coordinated follow-up appointments post-assessments to ensure continuity of care.
  • Ensured HIPAA compliance when managing confidential patient information.
  • Communicated with pharmacies for prescription refills on behalf of physician.
  • Conducted follow-up calls with patients regarding their health status or lab results.
  • Answered telephones and responded to patient inquiries regarding their health concerns.
  • Administered patient intake forms and collected medical histories.

Certified Clinical Medical Assistant

Oschner Medical Center
  • Checked patient vitals and visual acuity, facilitating timely dilation procedures.
  • Escorted patients to examination rooms while documenting medical histories accurately.
  • Prepared examination rooms for physician exams, ensuring equipment sterilization.
  • Monitored patient stability by assessing vital signs and weight measurements.
  • Maintained high accuracy in charting all patient services in electronic records.
  • Assisted healthcare providers during examinations and various procedures.
  • Supported front desk operations by managing appointments and welcoming patients.
  • Collaborated with medical staff to improve overall patient care processes.

Customer Care Associate

Health Advocate
  • Built rapport with callers through a courteous and professional approach.
  • Resolved outstanding issues to enhance customer satisfaction and complete resolutions.
  • Assisted members during stressful situations by providing tailored healthcare solutions.
  • Handled incoming calls, explaining healthcare benefits and provider options clearly.
  • Identified member needs, researched information, and determined necessary referrals.
  • Made outbound calls to follow up on research or deliver essential updates.
  • Collected and updated member demographic data to maintain accurate records.
  • Followed company procedures and healthcare regulations, including HIPAA and COBRA guidelines.

Ambassador

Activus Connect
  • Cultivated customer confidence through attentive listening and actionable feedback.
  • Handled customer service inquiries via email and chat to ensure prompt resolution.
  • Processed applications while identifying and correcting coding errors.
  • Transferred data from documents into client systems to maintain accuracy.
  • Assisted in training new ambassadors on company standards and communication strategies.

Customer Service Representative

Teleperformance USA
  • Answered customer calls promptly to minimize wait times.
  • Actively listened to customers, resolving concerns swiftly and escalating major issues when necessary.
  • Provided courteous and professional responses to inquiries and suggestions.
  • Delivered frontline support through phone and email for product and service transactions.
  • Managed customer inquiries, utilizing effective communication to resolve issues.
  • Applied conflict resolution techniques to address escalated concerns.
  • Fostered strong customer relationships to promote repeat business.
  • Informed customers about billing procedures, processed payments, and facilitated payment setup.

Education

CCMA Certification -

Remington College
Shreveport, LA
03-2023

High School Diploma -

Captain Shreve
Shreveport, LA
05-2017

Skills

  • Exam room preparation
  • Medical terminology
  • Data entry and documentation
  • Vital signs assessment
  • Patient care and support
  • Multitasking and prioritization
  • Appointment scheduling and management
  • Active listening skills
  • Telephone etiquette and communication
  • Organizational abilities
  • Computer proficiency and EHR systems
  • HIPAA compliance knowledge
  • Patient intake procedures
  • Telehealth assessments and evaluations
  • Medication administration practices
  • Clinical documentation standards
  • Patient triage processes
  • Problem-solving capabilities

Certification

  • CCMA - Certified Clinical Medical Assistant


  • BLS Certification

Timeline

Certified Clinical Medical Assistant

OpenLoop Health

Certified Clinical Medical Assistant

Oschner Medical Center

Customer Care Associate

Health Advocate

Ambassador

Activus Connect

Customer Service Representative

Teleperformance USA

CCMA Certification -

Remington College

High School Diploma -

Captain Shreve

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Alexus White