Alexya Howe
Alexandria
Summary
Detail-oriented administrative professional with over five years of progressively responsible experience supporting healthcare, education, and retail operations. Currently pursuing a Bachelor of Science in Human Resource Management with experience in onboarding support, confidential records management, recruitment support, customer service, employee training, scheduling, documentation, compliance, and high-volume administrative operations. Recognized for professionalism, organization, adaptability, and excellent communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Elite Physical Therapy
Alexandria, LA
04.2025 - Current
- Coordinated scheduling for 60–90 patients daily, enhancing clinic operations and patient flow.
- Answered 70–90 incoming telephone calls daily, delivering professional customer service and resolving inquiries.
- Verify insurance eligibility and benefits for approximately 30–50 patients daily.
- Collect patient copayments and accurately document transactions.
- Maintain confidential patient records using Insight EMR and other electronic systems.
- Scan, upload, fax, and organize medical documentation while ensuring record accuracy.
- Coordinate provider schedules and appointments while balancing competing priorities.
- Train and assist new employees with scheduling procedures, documentation standards, and office workflows.
- Maintain HIPAA compliance and safeguard confidential information.
- Collaborated with providers, therapists, patients, and coworkers to streamline communication and support effective daily operations.
Childcare Provider/Director
Heavenly Care Child Development Center
Alexandria, LA
01.2023 - 04.2025
- Supervised 5–8 employees to ensure smooth daily childcare operations.
- Interviewed, hired, onboarded, trained, and mentored new employees to build a competent team.
- Prepared employee schedules, payroll support, attendance records, and personnel documentation.
- Conducted audits to ensure accurate documentation for 20–25 enrolled children.
- Maintained confidential employee and child records.
- Communicated policies with parents and staff to maintain compliance with state regulations.
- Received employee recognition and demonstrated leadership in a fast-paced environment.
- 40 hrs/week
Loss Prevention Associate
Walmart
Pineville, LA
03.2020 - 02.2023
- Prepared investigative reports and maintained accurate documentation.
- Monitored store operations using surveillance systems.
- Collaborated with management and law enforcement.
- Trained employees on security procedures and compliance.
- Provided excellent customer service while ensuring safety.
- Full-time
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
05-2028
Associate - Early Childhood Development
Northwestern State University
01-2024
Patient Care Technician
Central Louisiana Technical Community College
01-2022
High School Diploma - undefined
Pineville High School
01-2019
Skills
- Human Resources Support
- Employee Onboarding
- Recruitment Support
- Personnel Records
- HRIS
- Time & Attendance
- Records Management
- Microsoft Office
- Insight EMR
- Data Entry
- Scheduling
- Customer Service
- HIPAA
- Compliance
- Leadership
- Communication
- Problem Solving
Certification
- CPR Certified
- Certified Nursing Assistant (CNA)
- Phlebotomy
- EKG Technician
- Dean's List
- Honor Roll
- Employee Recognition Award
- Microsoft Office Suite
- Time & Attendance Training
- Spreadsheet & Database Data Entry
- Documentation Audits
Timeline
Care Coordinator
Elite Physical Therapy
04.2025 - Current
Childcare Provider/Director
Heavenly Care Child Development Center
01.2023 - 04.2025
Loss Prevention Associate
Walmart
03.2020 - 02.2023
Associate - Early Childhood Development
Northwestern State University
Patient Care Technician
Central Louisiana Technical Community College
High School Diploma - undefined
Pineville High School
Bachelor of Science - Human Resource Management
Southern New Hampshire University
SPECIALIZED EXPERIENCE
Experience maintaining confidential records, coordinating high-volume scheduling, verifying insurance, conducting documentation audits, training employees, processing time and attendance information, supervising staff, maintaining personnel records, and providing exceptional customer service while ensuring compliance with organizational policies and HIPAA requirements.