Alfred Washington
Hammond
Summary
Dedicated tow truck driver with expertise in roadside assistance and vehicle recovery. Strong commitment to safety and compliance, ensuring optimal performance in emergency situations.
Experienced tow truck driver with proven skills in towing operations and customer service. Known for effective response to emergency calls and commitment to safety, contributing to high levels of customer satisfaction and operational efficiency.6
Overview
10
10
years of professional experience
Work History
Tow Truck Driver
Moon's Towing Service
Jefferson, LA
01.2020 - Current
- Operated tow trucks to efficiently respond to emergency calls and transport vehicles.
- Conducted thorough inspections of towing equipment to ensure safety and compliance with regulations.
- Collaborated with dispatch team to prioritize service requests and optimize response times.
- Assisted in training new drivers on safety protocols and operational procedures.
- Resolved customer inquiries and concerns, enhancing overall service satisfaction.
- Maintained accurate records of completed jobs, ensuring documentation integrity for billing purposes.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Machine Operator
Riley's Food Incorporation
New Orleans, LA
02.2018 - 01.2020
Truck Loader
Ryder Logistics
Jefferson, LA
12.2015 - 02.2018
- Operated forklifts and pallet jacks for efficient loading and unloading of freight.
- Coordinated shipments to ensure timely delivery and compliance with safety standards.
- Maintained accurate inventory records using Warehouse Management System (WMS).
- Trained new staff on proper loading techniques and safety protocol
- Enforced safety regulations, contributing to a secure work environment for all personnel.
- Collaborated with team members to enhance overall operational efficiency and productivity.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Reviewed shipping orders for accurate fulfillment.
- Used forklift to lift pallets and heavy items into trucks.
- Ensured accurate inventory management through meticulous record-keeping and tracking of incoming and outgoing shipments.
Education
No Degree - Operations Management
Delgado Community College
New Orleans, LA06-2019
Skills
- Strong work ethic
- Towing equipment operation
- Safe driving practices
- Customer service
- Roadside assistance
- Heavy lifting
- Vehicle recovery expertise
- Winch operation mastery
- Load securement proficiency
- Forklift operation
- Mechanical recoveries
- Truck driving
- Document verification
- Map reading
- Operating hydraulics
- Work logging*
- Delivery scheduling
- Class A license
- Excellent communication*-
Timeline
Tow Truck Driver
Moon's Towing Service
01.2020 - Current
Machine Operator
Riley's Food Incorporation
02.2018 - 01.2020
Truck Loader
Ryder Logistics
12.2015 - 02.2018
No Degree - Operations Management
Delgado Community College