Alfreda M. Walker-McQuirter
Baton Rouge
Summary
Highly skilled professional with a strong background in budgeting and long-term planning. Demonstrated success in implementing new programs and maintaining schedules, effectively managing multiple tasks. Known for exceptional follow-up and attention to detail, consistently delivering reliable results. Possesses excellent communication and interpersonal skills, fostering positive relationships with colleagues and clients alike.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Anthology, INC
11.2024 - 01.2025
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
Comcast
05.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Broad Path
10.2021 - 03.2023
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
Arise-Kings Virtual Solutions
02.2018 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Quick Tax
12.2008 - 03.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Education
Office System Technology -
Louisiana Technical College-Baton Rouge Campus
Baton Rouge, LA05.2004
Tax Preparer -
Jackson Hewitt Tax Service
Baton Rouge, LA12.1998
Computer Accounting -
Delta Business College
Baton Rouge, LA03.1987
Cosmetology -
James M. Frazier Vocational Technical School
Baton Rouge, LA01.1986
Skills
- Windows 98 Proficiency
- File Management
- Efficient Data Entry
- Efficient Data Processing
- Effective Communication Skills
- Payroll Management
- Customer Support Expertise
- Skilled in Word Processing Applications
- Excel Proficiency
- Tax Compliance Preparation
- Understanding of Drake
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
Certification
- Adult CPR, 09/01/24
- Standard First Aid, 09/01/24
Activities
- SGA-LTC-Secretary, 01/01/03, 05/31/04
- Port Hudson Head Start-Parent Meeting-Secretary, 08/01/04, 05/31/05
- Children’s World Head Start-Parent Meeting Secretary, 08/01/05, 05/31/06
- Head Start Policy Council-Recording Secretary, 10/01/04, 09/30/05
Timeline
Anthology, INC
11.2024 - 01.2025
Comcast
05.2023 - 11.2023
Broad Path
10.2021 - 03.2023
Arise-Kings Virtual Solutions
02.2018 - 04.2021
Quick Tax
12.2008 - 03.2013
Tax Preparer -
Jackson Hewitt Tax Service
Computer Accounting -
Delta Business College
Cosmetology -
James M. Frazier Vocational Technical School
Office System Technology -
Louisiana Technical College-Baton Rouge Campus
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