Ali Gaspard
Plaucheville
Summary
Dynamic professional with proven expertise in office administration and client relations, honed at Flash Tax and Avoyelles Parish Sheriff's Office. Excelled in streamlining processes, enhancing customer service, and managing data with exceptional organization and communication skills. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating a commitment to excellence and a deep understanding of client needs.
Overview
6
6
years of professional experience
Work History
Receptionist
Flash Tax
12.2020 - 08.2024
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Booking Officer
Avoyelles Parish Sheriff's Office
01.2019 - 08.2021
- Entered prisoners data into computer-based system.
- Fingerprinted and searched prisoners.
- Managed high-volume phone lines for inquiries, providing excellent customer service while addressing questions and concerns.
- Streamlined booking processes by implementing efficient data management systems.
- Provided detailed reports on booking performance metrics to senior management, enabling informed decisions about pricing strategies and capacity planning efforts.
- Scheduled pretrial interviews.
- Released prisoners when bail was posted.
- Completed and maintained records to book and process prisoners at Prison Name.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Prepared reports to document incidents and violations.
- Administered drug tests to inmates.
Education
High School Diploma -
Avoyelles High
Moreauville, LASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- Office administration
- File management
Timeline
Receptionist
Flash Tax
12.2020 - 08.2024
Booking Officer
Avoyelles Parish Sheriff's Office
01.2019 - 08.2021
High School Diploma -
Avoyelles High
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