Aliajah McCoy
Laplace
Summary
Results-driven Ramp Agent Supervisor at GAT with a proven track record in optimizing operational efficiency and enhancing team performance. Skilled in safety management and problem-solving, I successfully implemented process improvements that reduced aircraft turnaround times, while mentoring new agents to foster a dependable and responsible work environment.
Overview
3
3
years of professional experience
Work History
Ramp Agent Supervisor
GAT
Kenner, LA
08.2024 - Current
- Coordinated ramp operations, optimizing workflow efficiency during peak traffic periods.
- Implemented process improvements to streamline aircraft turnaround times and reduce delays.
- Provided feedback on performance metrics regularly which helped identify potential bottlenecks and areas requiring improvement.
- Monitored performance metrics, identifying areas for improvement within the team's operations.
- Mentored new ramp agents, enhancing team performance through training and support.
- Supervised loading and unloading of cargo, ensuring compliance with safety protocols.
Cashier
Winn Dixie
Destrehan, LA
04.2024 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with inquiries, providing product information and support.
- Handled cash and credit transactions, ensuring compliance with company policies.
- Resolved customer issues promptly, contributing to high levels of satisfaction.
- Worked flexible schedule and extra shifts to meet business needs.
Detailer
Cospolich
Destrehan, LA
05.2023 - 07.2023
- Operated cleaning equipment and tools efficiently for optimal results.
- Collaborated with team members to ensure timely project completion.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
- Increased productivity by implementing time-saving techniques and utilizing appropriate tools for each task.
Education
High School Diploma -
East St John High
Reserve, LA05.2024
Skills
- Operational efficiency
- Ground operations
- Safety management
- Ramp service
- Load planning
- Baggage handling
- Problem-solving
- Loading and unloading
- Dependable and responsible
- Team leadership
- Pushback and towing
- Baggage tag checks
- Ramp checklist completion
- Weight/balance loading
- New agent training
- Decision-making
Timeline
Ramp Agent Supervisor
GAT
08.2024 - Current
Cashier
Winn Dixie
04.2024 - 08.2024
Detailer
Cospolich
05.2023 - 07.2023
High School Diploma -
East St John High